VIP Part Time Back Of House Supervisor - Cineplex Cinemas Forum & VIP

Cineplex•Montreal, QC

2d•Onsite

About The Position

Cineplex VIP Cinemas is transforming the movie-going experience with a focus on luxury and innovation. We offer a unique environment with licensed lounges, reserved seating, and a diverse menu, positioning us as a top food and beverage provider in Canada. As a growing part of Cineplex, VIP Cinemas presents significant career opportunities in food and beverage for motivated individuals seeking growth and development. The VIP BOH Supervisor is an hourly position with variable hours, supporting the management team in running the theatre. This role primarily focuses on the back-of-house operations in a quick-service kitchen, ensuring high standards of hospitality, food service execution, and team leadership, while adhering to all theatre policies and procedures.

Requirements

National Food Safety Training Program
First Aid (Adult and CPR)
Provincial Alcohol Handling/Serving Certification
Past experience working in a kitchen environment.
Guest Service experience (Quick-service, retail, hospitality) preferred
Past working experience in a supervisory role preferred
Passion for food/cooking
Attention to detail
Strong communication skills
Demonstrates leadership courage communicating/delivering feedback to peers
Culinary/knife-handling skills
Enjoys working with people
Approaches tasks with enthusiasm
Demonstrates leadership skills and the ability to encourage others to perform at a higher level
Demonstrates leadership by modeling behavior
Demonstrates and describes how to complete tasks
Demonstrates strong organizational skills
Responds calmly and professionally to stressful situations/high stress situations
Able to break down tasks into simple, well-organized sub tasks
Able to work in culinary positions as required
Standing on feet, moving through VIP area
Ability to work in a kitchen environment (hot, close quarters, near equipment)
Ability to lift and manipulate objects of up to 50 lbs for 50 feet
Ability to adhere to all safe work requirements and policies.
As required, use of Personal Protective Equipment.
Occasional walking, carrying, pushing/pulling, manipulating small items.
Frequent reaching, handling, gripping, standing, continuous balance.
Frequent interaction with people.
Hours of work to include evenings and weekends.

Nice To Haves

Certificate/diploma in culinary arts preferred
Past Cast or Cast Leader Experience preferred

Responsibilities

Oversee VIP Menu standards, food safety, and product quality.
Assume a hands-on role during peak periods to ensure speed of service and quality standards.
Review daily guest service challenges to enhance operational execution.
Coordinate cast responsibilities during shifts.
Coach, train, and mentor cast members, providing immediate feedback.
Collaborate with the entire team, including the General Manager, to foster learning and problem-solving.
Support Front of House (FOH) operations when needed.
Work towards theatre metric goals by reviewing execution and recognizing success.
Support audit and loss prevention control systems.
Coordinate and follow up on equipment maintenance and cleaning protocols.
Encourage high performance through ongoing development of Cast Members and Cast Leaders.
Monitor and provide observations on cast behavior and performance to salaried management.
Assist with organizing and encouraging participation in cast events.
Initiate and maintain individual communication to increase motivation, engagement, and retention.
Provide feedback on individuals with potential for advancement.
Actively participate in recruiting efforts, including conducting and facilitating interviews.
Escalate issues with VIP Cast Members to salaried VIP management.
Interact regularly with guests to understand their expectations.
Oversee the presentation of all food items to ensure guest satisfaction.
Maintain high visibility, professionalism, and accessibility to guests.
Coach, cross-train, and cross-utilize cast to deliver optimum service standards.
Address guest concerns swiftly and professionally, focusing on food service quality and presentation.
Deliver high-quality service in all areas.
Conduct frequent walkthroughs using building assessment tools.
Ensure the theatre is staffed to meet business requirements and adjust as needed.
Ensure all Health and Safety standards and procedures are met.
Ensure machinery and equipment are safe and locked out if necessary.
Ensure employees receive training in safe work practices.
Report all injuries and near misses to the management team and submit incident reports.
Oversee and ensure all cast follow health and safety policies and guidelines.
Effectively follow all Cineplex values, policies, and procedures, role-modeling company culture.
Effectively execute promotions, rentals, and special events from a culinary perspective.
Support theatre operations according to corporate standards.
Provide feedback on the execution of third-party contracts.
Communicate theatre information upward, downward, and across.
Complete daily, weekly, and monthly reports accurately.
Provide recommendations to increase revenues, efficiency, or improve profitability.
Assist the theatre in achieving budgetary requirements.
Support the execution of corporate initiatives related to key business units.