VIP Manager

Career Hub•Capon Bridge, WV

12d•Onsite

About The Position

Parimatch is an online entertainment company with over 30 years of experience, creating digital experiences where sports, culture, and technology intersect. With a global team of over 4,000 professionals across 15+ countries, Parimatch is a performance-driven ecosystem focused on smart engineering and style.

Requirements

Fluent written and spoken English, Kazakh, and Russian.
Experience in customer support, preferably with VIP or premium-segment clients.
Basic understanding of iGaming products, player behavior, and key metrics.
Strong communication skills and the ability to build professional, trust-based relationships with clients.
Stress resilience and the ability to stay effective in a fast-paced environment.
Ability to handle sensitive client requests with tact, accuracy, and confidentiality.
Readiness to work in a shift-based schedule, including night shifts.

Responsibilities

Communicate with VIP clients across multiple channels and provide a high-quality customer experience.
Support the team in handling VIP client requests and ensuring timely follow-up on client-related issues.
Build and maintain strong relationships with clients through proactive communication and engagement.
Contribute to client retention and reactivation activities.
Monitor client activity, key metrics, and behavioral changes to identify opportunities or potential risks.
Collaborate with internal teams and supervisors to resolve client requests efficiently and support service quality.