VIP Lounge Representative - Bellagio

MGM Resorts International

2d • Onsite

About The Position

As a VIP Lounge Representative, you'll epitomize the pinnacle of hospitality, ensuring every guest receives a heartfelt welcome and an unparalleled sense of appreciation from their initial contact. Your duties span from facilitating seamless hotel registrations to fulfilling bespoke concierge requests, all aimed at curating unforgettable experiences for our esteemed guests. By intuitively grasping each guest's individual narrative and requirements, you'll take ownership of their journey, crafting extraordinary moments and memories that resonate long after their departure!

Requirements

• Must be 21 years of age or older
• High school diploma or GED

Nice To Haves

• One (1) year of prior relevant Front Desk or Concierge experience preferred
• One (1) year of prior relevant Guest Services experience in a similar resort setting preferred
• Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
• Must be able to work various shifts, including weekends and all holidays

Responsibilities

• Greet VIP customers, answer questions, facilitate guest reservations, and verify if special requests/amenities were delivered
• Ensure the VIP check-in/out process is efficient and flawless while facilitating an excellent working relationship between the property and the guest
• Resolve guest bills with casino hosts for any additional food, beverages, or show tickets
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures

Benefits

• Free meals in our Bellagio employee dining room
• Free parking on and off-shift at all MGM Resorts properties
• Professional and personal development opportunities through employee programs and network groups
• Wellness incentive programs to help you stay healthy physically and mentally
• Access to company hotel, food and beverage, retail, and entertainment discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED