VIP Lounge Representative - On Call (Caesars Palace LV)
About The Position
As a Guests Services Agent you will be responsible for completing arrival and departure transactions for our VIP guests checking in/out of the hotel. VIP representatives assist in booking all dinner, show, entertainment, and any additional requests for our VIP’s. Additionally, Agents are resources for all guest questions and are empowered to assist VIP’s when resolving any guest concerns. Agents are expected to take full ownership of all guest requests and see it through as well as following up with guests. Agents are expected to make pre-arrival, social and post-stay calls. All preferences and appropriate notes MUST always be recorded and actioned. Agents are expected to adhere to all brand standards from grooming to communication materials, to offering the correct greeting. Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.
Requirements
- Passion for delivering personalized service in an exclusive setting.
Responsibilities
- Completing arrival and departure transactions for VIP guests.
- Assisting in booking dinner, shows, entertainment, and other requests for VIP guests.
- Serving as a resource for guest questions and resolving guest concerns.
- Taking full ownership of guest requests and following up.
- Making pre-arrival, social, and post-stay calls.
- Recording and actioning all guest preferences and notes.
- Adhering to all brand standards, including grooming and communication.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
