VIP Lounge Attendant

Belterra Park Gaming•Cincinnati, OH

1d•Onsite

About The Position

Under general supervision, the VIP Attendant maintains the cleanliness of the VIP Lounge and ensures adequate stock levels of food, condiments and supplies. This role involves delivering exceptional internal and external guest service, maintaining a friendly and approachable demeanor, and being polite and courteous. The attendant will anticipate guest needs, acknowledge guests promptly, and provide information on property services and facilities. Responsibilities include assisting guests with beverage and food selection, accurately entering orders into the POS system, preparing and serving drinks according to company standards, and collecting payments. The role also requires maintaining the cleanliness and organization of the service area and dining room, adhering to health and safety regulations, and participating in company training programs. The VIP Attendant must possess the ability to handle difficult guests and follow Standard Operating Procedures to ensure consistent execution of company and department standards.

Requirements

Must be at least 21-years of age.
Must pass the Bartenders Qualification Assessment Test.
Must meet the minimum number of Bartending hours required.
Must be able to obtain and maintain valid gaming registration.
Must be able to obtain and maintain responsible alcohol service certification.
These skills and abilities are typically acquired through at least 2-years experience directly related to the accountabilities specified

Responsibilities

Deliver internal and external guest service.
Maintain a well-groomed, neat and clean appearance.
Anticipate the guest’s needs and respond appropriately with a sense of urgency.
Acknowledge guest when entering lounge and within 1 minute of being seated.
Recognize guests with a friendly, courteous greeting and inform them of any specialty cocktails, promotions, events, and other information on all aspects of Pinnacle Entertainment, Inc.’s services and facilities.
Assist guests with beverage and food selection, demonstrating salesmanship with complete product knowledge.
Anticipate, identify, and provide for guest needs.
Accurately enter guest order information into POS screen in a timely manner.
Take beverage and food orders from serving staff or directly from patrons.
Adhere to company policy by measuring all drinks and using a jigger.
Adhere to benefits pertaining to Owners, Elite and Preferred card membership.
Accurately account for and collect payment for all drink orders through POS system in a timely manner.
Pour and serve wine, and bottled or draft beer.
Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
Deliver beverage and food orders to guests throughout assigned section in a timely manner.
Make routine rounds of assigned section to obtain beverage orders, such as wine, bottled or draft beers, and non-alcoholic beverages with proper garnishes from guests; to provide superior beverage services; and to ensure guests ordering and consuming alcoholic beverages are at least 21 years of age.
Discretely clear individual settings from guest tables as each course is completed.
Maintain dining room by collecting used glassware, silverware, dishes, ashtrays and debris.
Assist with BOH kitchen staff stocking plates, napkins, and silverware on the food bar during meal periods.
Provide amenities to guests such as matches and ashtrays.
Clean, organize and stock service area/bar with supplies such as coffee, coasters, glassware, ashtrays and alcohol using a par sheet to keep supplies to designated par.
Clear, clean, stock and set up dining room tables and bar to VIP standards.
Limit problems related to guests’ excessive drinking by providing responsible alcohol service and applying any training from the responsible alcohol certification course.
Participate in liquor glassware removal, ensuring compliance with all Ohio Gaming Commission regulations.
Clean glasses, utensils, and bar equipment.
Arrange bottles and glasses to make attractive displays.
Clean bars, work areas, and tables.
Order or requisition liquor and supplies.
Slice and pit fruit for garnishing drinks.
Required to participate in wearing special event uniforms provided for Holidays and other special occasions deemed by management.
Carry out and follow through with preparation and other requirements of all event requests, on and off property.
Observe and adhere to Health Department regulations regarding food handling, storage, proper steam table temperature, and cleanliness of work environment.
Abide by all State, State Gaming, Federal and Corporate liquor Regulations. Also pertaining to serving alcoholic beverages to minors and intoxicated guests.
Use and maintain all assigned areas and equipment in a sanitary, safe and effective manner.
Consistent attendance at company/restaurant training programs as they are scheduled.
Carry out duties with attention to detail, sanitation and safety.
Complete opening, closing and other side duties as assigned by the supervisors.
Pass all tests given including the training in order to retain the knowledge needed to be an effective server.
Possess the resiliency to deal with difficult guests in all types of business conditions.
Perform all job functions assigned by management in conjunction with the guidelines described in the Standard Operating Procedures manual to ensure consistent execution of company and department standards.