VIP Gate Host - PS MIA

Extime PS LLC• Miami, FL, US, FL

2d•Onsite

About The Position

PS is seeking a VIP Host to support its mission of redefining travel by delivering a smooth, welcoming, and organized airport departure and arrival experience through operational excellence, strong service instincts, and attention to detail. The role is based onsite at PS MIA, a 24/7 facility, and requires schedule flexibility, including availability for weekends, holidays, and non-traditional shifts. The position reports to the Operations Manager. The VIP Host manages the host booth, welcomes guests at the terminal entrance, assists with doors and luggage, and coordinates vehicle handoffs with third-party valet partners. The role also supports safe traffic flow, directs arriving non-member personnel in coordination with the Control Room, protects confidential information, prepares reports, and adapts to operational needs to maintain an elevated guest experience. The work involves extended periods of standing, sitting, walking, bending, and moving, outdoor work in Miami weather, and safely lifting and carrying luggage up to 100 pounds.

Requirements

High school diploma or GED required.
Florida driver's license in good standing, active for at least one year.
Ability to pass a pre-employment drug screening and background check; SSN collection is required as part of the background check process.
Must be authorized to work in the United States.
Ability to stand, sit, walk, bend, and move for extended periods during a full shift.
Ability to work outdoors in heat, rain, humidity, and other weather conditions common to Miami.
Ability to safely lift and carry luggage up to 100 pounds.
Strong interpersonal and problem-solving skills.
Ability to work well under pressure in a fast-paced environment.
Fully open schedule availability and flexibility for a 24/7 operation, including weekends, holidays, and early morning or late evening shifts.

Nice To Haves

1–2 years of luxury hospitality, aviation, concierge, or high-end guest-facing experience preferred.

Responsibilities

Monitor and manage the Host booth during scheduled shifts.
Greet guests promptly when their vehicles arrive at the terminal entrance and vehicle drop-off area.
Open vehicle and terminal doors courteously to assist departing and arriving guests.
Ensure a smooth and welcoming arrival experience for members and guests.
Provide consistent and safe luggage assistance for arriving and departing guests.
Lift and maneuver luggage up to 100 pounds using proper body mechanics or team lifting when needed.
Coordinate with third-party valet partners to support smooth vehicle handoffs and timely service.
Communicate proactively with valet teams about guest arrivals and departures, expected volume, and special service needs.
Help manage traffic flow at the terminal entrance to maintain a safe and organized drop-off and pick-up environment.
Direct non-member personnel, including TSA, CBP, valet staff, and vendors, upon arrival, in coordination with the Control Room.
Remain focused on member needs and calm and courteous at all times.
Communicate face-to-face with clients while maintaining a customer-service-first approach.
Cultivate positive relationships with members and guests.
Protect confidential and sensitive information.
Prepare department reports as needed.
Perform additional duties as required to support the guest experience and operational needs.
Perform other reasonable job duties as requested by supervisors.