Vip Host

Viejas Casino & Resort • Alpine, CA

9d

About The Position

The VIP Host provides Gold Tier guests with a high-quality gaming experience by welcoming guests, meeting their needs, and building personalized relationships that encourage return visits and increased play at Viejas. The role works at myViejas desks and other VIP contact points and spends substantial time on the casino floor greeting and assisting VIP players. The position supports guest service, player development, club enrollment, account assistance, and revenue growth while following company policies and applicable laws. The role does not supervise others.

Requirements

• High school diploma or GED.
• 1 to 3 years of related experience and/or training.
• Strong guest service skills.
• Ability to use a Player Tracking System to review guest accounts, gaming activity, promotions, and redemption of promotions and coupons.
• Knowledge of Microsoft Office.
• Detail-oriented, organized, self-motivated, and values teamwork.
• Strong verbal and written communication skills.
• Ability to multitask and work in a fast-paced environment.
• Ability to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Nice To Haves

• One year of casino work experience is preferred.

Responsibilities

• Greet and assist VIP guests at myViejas desks, other VIP contact points, and on the casino floor.
• Build personalized relationships with guests through specialized and preferential service.
• Arrange guest bookings, reservations, transportation, hotel stays, and other on- and off-property requests.
• Gather personalized VIP guest information to support Player Development team members.
• Identify guests who are not myViejas Club members, promote the club, and enroll new members using sales techniques.
• Explain myViejas Club benefits, card functions, and how points are earned.
• Accurately enter and retrieve guest account information using the computer system.
• Provide accurate redemption information and issue appropriate voucher redemptions.
• Work with Player Development team members and management to resolve account, point, and service issues.
• Maintain confidentiality of player information.
• Understand gaming operations, promotions, and the myViejas Club Rewards program.
• Coordinate with other departments to provide VIP guests with a strong experience.
• Develop relationships with club members and encourage additional visits and play.
• Develop guest contacts through referrals and management-defined leads.
• Generate revenue by developing existing accounts and identifying potential new players.
• Build guest loyalty and visitation through personal contact, hosting, entertaining, telemarketing, direct mail, email, and promotional opportunities.
• Make decisions about complimentary items based on player activity, earned points, comp availability, and profitability.
• Remain visible and available on the casino floor during guest visits and special events.
• Stay informed about promotions and events across the casino, restaurants, hotels, outlet centers, and Viejas Enterprises.
• Follow company and departmental policies, procedures, applicable laws and regulations, and Viejas guest service standards.
• Help maintain a clean, safe, and hazard-free work environment.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED