VIP Host- Greensburg

Hotel•Greensburg, PA

11h•Onsite

About The Position

The VIP Host provides customer service and assistance to VIP players and other guests in Live! Casino high-limit rooms and elsewhere in the casino as needed. The role ensures guests receive high-quality service and have a favorable gaming experience, while supporting guest retention and repeat business through events and personalized relationships.

Requirements

Must be able to obtain and maintain a valid gaming license as determined by the State Gaming Agency for the position.
Professional, mature, positive, and confident demeanor when dealing with guests and completing daily tasks.
Knowledge of gaming regulations.
Ability to recognize signs of problem gaming and respond appropriately.
Ability to work a flexible, irregular schedule, including weekends, evenings, and holidays.
High school diploma, GED, or equivalent work experience in customer service, marketing, hospitality management, and/or gaming.
Ability to stand and walk for extensive periods and move up and down steps daily.
Ability to lift 20–30 pounds.

Responsibilities

Interact with guests and build relationships, particularly in higher-denomination gaming zones.
Explain Live! Reward Club benefits and encourage guest enrollment.
Grow actual revenues annually in alignment with property plans and cross-property goals.
Respond to special complimentary requests and make sound, profitable decisions under company policies.
Develop and maintain personalized guest relationships while monitoring complimentary use and guest standing in accordance with company policies.
Make complimentary decisions for off-site sporting suites and event tickets in accordance with company policies and guidelines.
Maintain consistent complimentary issuance in accordance with company guidelines.
Handle guest complaints and respond to ensure positive outcomes.
Assist with planning and executing assigned parties, promotions, special events, and tournaments.
Develop qualified guests to move their play to higher-denomination zones and monitor guest activity using online systems.
Ensure compliance with departmental internal controls, policies, procedures, and regulations.
Extend complimentary offers in accordance with the property comp matrix.