VIP Host, Predictions

DraftKings Inc.

6d•$68,000 - $85,000•Onsite

About The Position

Forge and cultivate relationships with our most engaged customers as a VIP Host. You'll execute the day-to-day strategy of our industry-leading VIP engagement program to understand the true needs of our customers. To foster long-term customer loyalty, you'll play a key role in helping us deliver a world-class experience that drives high levels of brand advocacy.

Requirements

Bachelor's degree in a related field or relevant experience.
At least 3 years of experience in a Sales, Account Management, or customer-facing role.
Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
Analytical mindset to make quick and confident decisions on data and trends.
Willingness to travel and work nights and weekends.
Must be able to obtain and maintain required State Gaming Licenses as well as required financial licenses.

Responsibilities

Create new business revenue by understanding and developing strong, authentic, and trusted customers relationships.
Manage all aspects of the relationship with the player through local events, regular communications, and escalation responses.
Maintain a thorough understanding of the market while proactively providing new promotions to customers.
Compile customer feedback to support improvements to the platform and identify opportunities.
Execute against all VIP policies and guidelines, including responsible trading policies.