VIP Host - Maryland
About The Position
The VIP Host plays a key role in creating memorable, personalized experiences for our most valued guests at Live! Casino & Hotel. Your ability to build meaningful relationships, anticipate guest needs, and deliver warm, attentive service helps ensure every visit feels exceptional. As a highly visible ambassador of the Live! brand, you elevate the gaming experience in our high‑limit rooms and across the casino floor, offering personalized attention that strengthens loyalty and encourages repeat play. Through professionalism, hospitality, and a commitment to exceeding expectations, you help cultivate a welcoming environment where every VIP guest feels recognized, appreciated, and excited to return.
Requirements
- High school diploma or GED equivalent.
- Minimum of 1 year in customer service, marketing, hospitality management, and/or gaming.
- Two years of experience in direct interaction with customers.
- Willingness and ability to be flexible with work schedule. May require extended hours and work week from time to time.
- Must be able to obtain and maintain the necessary license as mandated by the Maryland Lottery and Gaming Control Agency.
- Analytical and critical thinking.
- Problem-solving and decision-making skills.
- Friendly and welcoming disposition.
- Ability to demonstrate a professional, mature, positive and confident demeanor in dealing with guests and accomplishing daily tasks.
- Knowledge of casino gaming regulations.
- Ability to recognize problem gaming signs and deal with them appropriately.
- Flexible work schedule, including weekends, evenings and holiday.
- Professional and business-appropriate appearance.
- Ability to communicate clearly and effectively both orally and in writing.
Responsibilities
- Interact and build relationships with guests, concentrating in the higher denomination zones.
- Explain the benefits of the Live! Reward Club and encourage enrollment.
- Grows actual revenues annually, consistent with property plan, and cross-property goals.
- Respond to guests’ special complimentary requests and adjust based on sound, profitable decisions using the company’s complementary policies.
- Continuously develop and sustain personalized relationships with guests, with increased awareness of such guests’ complimentary use and standing based on company policies.
- Executing the proper complementary decisions for all guests for the use of off-site sporting suites and event tickets based on companies’ policies. Along with keeping an overall consistent complimentary issuance with the company’s guidelines.
- Handle and respond to guest complaints to ensure a positive outcome.
- Assist with the planning and execution of assigned parties, promotions, special events and tournaments.
- Consistently develop qualified guests to move their play to higher denomination zones and monitor guest activity through use of online systems.
- Ensure full compliance with departmental Internal Controls, policies, procedures, and regulations.
- Ability to extend complimentary in accordance with the property comp matrix.
Benefits
- Comprehensive group health benefits for full-time and part-time Team Members and their eligible dependents.
- Free Basic Life Insurance
- Free Short Term & Long-Term Disability
- Generous retirement savings options
- Paid Time Off
- Tuition Reimbursement
- On-site Wellness center for Team Members and eligible dependents (Maryland Property only)
- Training and pathways for career growth
- Robust Rewards & Recognition Programs
- Annual Merit Based Pay Increases
- Discretionary Performance Bonuses
- Discretionary Service Bonuses
- Free parking
- Free food and discounted meals
- Live! Hotel, Food & Beverage, and Entertainment Discounts
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
