VIP Host, Washington D.C.
About The Position
The VIP Host will forge and cultivate relationships with DraftKings’ most engaged players by executing the day-to-day strategy of its VIP engagement program. The role focuses on understanding player needs, fostering long-term customer loyalty, and delivering a world-class experience that drives brand advocacy. The host will build trusted relationships, manage player communications and escalations, stay informed about the market, share relevant offerings and promotions, and relay player feedback to support platform improvements. The position also requires following VIP and responsible gaming policies and guidelines.
Requirements
- Bachelor’s degree in a related field or relevant experience.
- At least 3 years of experience in a Sales, Account Management, or customer-facing role.
- Comfort working in a fast-paced, highly collaborative, and entrepreneurial environment.
- Analytical mindset to make quick and confident decisions based on data and trends.
- Willingness to travel and work nights and weekends.
- Ability to obtain and maintain required State Gaming Licenses.
Responsibilities
- Create new business revenue by understanding and developing strong, authentic, and trusted player relationships.
- Manage all aspects of player relationships through local events, regular communications, and escalation responses.
- Maintain a thorough understanding of the market and proactively provide players with new game offerings, promotions, channels, and platforms.
- Compile player feedback to support platform improvements and identify opportunities.
- Execute VIP policies and guidelines, including responsible gaming policies.
Benefits
- Bonus
- Equity
- Benefits as applicable
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
