VIP Guest Specialist

Four Seasons Hotels and Resorts • Toronto, ON

1d • CA$55,000 - CA$65,000 • Hybrid

About The Position

The Global Elite Specialist plays a critical administrative and operational support role within the Global Elite Guest team. This position provides administrative and coordination support to the Manager, Global VIP Service and Director of Global VIP Guest & Service, contributing to the seamless delivery of service for a distinguished group of VIP guests. The Specialist is responsible for ensuring operational excellence across guest data management, internal coordination, training support, and administrative functions, while also providing direct assistance with travel logistics, expense management, and service continuity.

Requirements

• 2+ years of experience in hospitality, executive support, or guest relations.
• Familiarity with expense management tools (e.g., Concur) and administrative processes.
• Strong organizational and multitasking skills in a fast-paced environment.
• Excellent written and verbal communication skills in English.
• Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Teams).
• High attention to detail with strong problem-solving capabilities.

Nice To Haves

• Experience supporting senior leaders or high-profile clients is an asset.
• CRM experience preferred.

Responsibilities

• Assist in managing travel arrangements and reservations for VIP guests by coordinating with global properties and internal teams.
• Support daily operations including arrivals reporting, guest touchpoints, special occasions, and service recovery follow-ups.
• Maintain discretion and confidentiality when handling sensitive guest and executive information.
• Maintain accurate and up-to-date guest profiles across systems, performing regular audits and ensuring data integrity.
• Manage corporate VIP guest preferences, reservations, and communication records.
• Support CRM updates, including tracking opportunities, tasks, and guest interactions.
• Support onboarding of new properties, including system setup and coordination of service readiness.
• Maintain updated global contact databases for properties and residences.
• Communicate service standards, policies, training material, and updates across properties to ensure alignment with VIP Guest expectations.
• Manage internal helpdesk requests and support tickets, acting as a liaison between corporate teams and properties.
• Partner with the Worldwide Reservations Office and hotel teams to resolve inquiries.
• Monitor and ensure adherence to service level agreements (SLAs).
• Support expense processing and reconciliation in Concur, specifically related to corporate travel and associated costs, ensuring accuracy, timeliness, and alignment with corporate policies.
• Provide administrative and coordination support to the Director of Global VIP Guest & Service, including preparation of materials as required.
• Assist in supporting departmental initiatives, reporting, and special projects led by leadership.
• Step in to provide operational coverage during the Manager’s absence, ensuring continuity of service and timely handling of guest needs.

Benefits

• Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed