VIP Guest Service Agent - Steady Extra (Harrah's LV)

Caesars Entertainment•Las Vegas, NV

7d•Onsite

About The Position

As a VIP Service agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, front desk agents are resources for all guest questions with an upbeat and positive attitude and is the first line of defense when resolving guest complaints.

Requirements

One-year experience in front desk or guest service field
6 months experience in basic computer knowledge
team player
Excellent oral and written communication in English
heavy telephone volume
must be able to tolerate secondary smoke
must be able to complete several tasks at once with accuracy
must be able to stand for entire shift (an average 8 hour shift)

Nice To Haves

Proficient in a second language would be beneficial
Self-starter with strong problem-solving ability

Responsibilities

Process check-in and check-out transactions for guests in VIP Registration
Assist guests with questions about the city and property
Assist guests with booking dinner, show, etc… when necessary
Assists with guest service recovery when possible
Maintains and Upbeat and Positive attitude at all times
Responsible for being apprised of current events in hotel to assist guests
Acts a liaison on behalf of the guest to expedite guest requests
Maintains a professional and courteous attitude towards all guests (internal and external)
Anticipating guests needs and guest expectations
Greets all guests with the proper introduction, and makes them feel welcome; answers telephone promptly, with a pleasant voice; attends to all guest inquiries; maintains accuracy in cashiering; assists guests with problems, complaints or special needs; effectively generates reports according to shift; provides rate information for future or current dates; processes casino status changes on guest folios; attaches needed paperwork to all checked out folios; keeps stations neat and well stocked with supplies.