Front Desk Agent - Steady Extra (Harrah's LV)
About The Position
As a Front Desk Agent, you will be responsible for completing arrival and departure transactions for guests checking in/out of the hotel. Additionally, Front Desk Agents are resources for all guest questions with an upbeat and positive attitude and are the first line of defense when resolving guest complaints. You will check-in and check-out guests, respond to inquiries and complaints in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all Standard Operating Procedures and Standards of Service. Come join our team at the fun place to play- Harrah’s! We’re looking for friendly and energetic team members who will entertain our guests in more than 2,500 rooms and suites, 86,000 square feet of casino space and seven outstanding restaurants. The excitement of Carnival Court coupled with the American spirit of Toby Keith’s I Love This Bar and Grill provides a familiar atmosphere for you to start your career.
Requirements
- Upbeat and positive attitude
- Ability to achieve maximum customer satisfaction
- Ability to comply with all Standard Operating Procedures and Standards of Service
- Ability to receive all pertinent information accurately
- Ability to accommodate special requests whenever possible
- Ability to follow hotel rate structures and selling strategies
- Ability to handle hotel credit and cash handling policies
- Ability to resolve customer complaints
- Ability to answer guest inquiries
- Ability to troubleshoot in-room movies / phone / billing problems
- Ability to cancel room reservations according to procedures
- Ability to prepare key packets
- Ability to ensure miscellaneous brochures are fully stocked
Nice To Haves
- Friendly and energetic team members
Responsibilities
- Complete arrival and departure transactions for guests checking in/out of the hotel.
- Register guests to room while receiving all pertinent information accurately.
- Perform guest registration and room assignments, accommodating special requests whenever possible.
- Pre-register and block reservations.
- Take same day’s reservations, and when necessary, future reservations following hotel rate structures and selling strategies.
- Handle guest check-in and check-out in accordance with hotel credit and cash handling policies in an efficient and friendly manner.
- Resolve customer complaints and answer guest inquiries in connection with hotel services, in-house events, directions, local attractions, etc.
- Troubleshoot all in-room movies / phone / billing problems.
- Cancel room reservations according to procedures.
- Prepare key packets and ensure miscellaneous brochures are fully stocked.
- Perform other tasks as assigned by supervisor or assistant manager.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
