VIP Group Agent

American Express Global Business Travel

1d • $46,200 - $85,800 • Onsite

About The Position

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. As a VIP Group Coordinator for Amex GBT, you’ll handle group travel for some of our most exclusive and rewarding VIP clients, including business executives of the BlackRock investment management firm. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at Amex GBT! We’re excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application.

Requirements

• excellent knowledge of Excel and Sabre.
• Must be proactive, self-motivated and highly organized,
• Passion for excellence in client service, including proactive anticipation of needs
• Native Sabre GDS expertise
• 3 + years Group Travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel.
• Excellent professional communication (written and verbal)
• Attention to detail
• Act with integrity, and look after personal traveler information
• Resolving customer issues quickly and independently / with supplier
• Teamwork and openness to feedback

Responsibilities

• Manage group events Globally for BlackRock.
• Build Sabre Profiles in GDS online and offline PCC for group events.
• Provide training to Travel Counselors working on group bookings.
• Provide in-depth air analysis for BlackRock’s event team.
• Manage daily group reporting and distribution to client contacts.
• Work with reporting specialist to establish attendee reporting requirements and timelines.
• Manage BlackRock’s Campus and Lateral recruit program.
• Help manage BlackRock’s flight accumulation policy.
• Helps maintain Amex GBT SharePoint site updated with relevant group/meetings.
• Works globally with Amex GBT dedicated BlackRock agents on processes/parameters for meetings and groups.
• Work on special projects assigned by Global Account Manager and Operations Manager from American Express GBT.

Benefits

• health and welfare insurance plans
• retirement programs
• parental leave
• adoption assistance
• wellbeing resources
• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
• access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed