VIP FOH Supervisor

Cineplex•Ottawa, ON

1d•$21•Onsite

About The Position

Cineplex VIP Cinemas is changing the movie-going experience in an exciting and innovative manner. Featuring licensed lounges, luxurious reserved seats, and great food, Cineplex VIP Cinemas offers guests an exceptional service experience in an adults-only environment. Our well-stocked bar offers cocktails, martinis, beer and wine selections. Our diverse menu includes popular selection of appetizers, entrees and desserts. The wide variety of VIP food and drink contribute to Cineplex’s ranking as one of the top 15 food and beverage providers in Canada. As a rapidly expanding area of Cineplex’s business, the Cineplex VIP Cinemas offers exciting food and beverage career opportunities for energetic, experienced individuals who are looking for growth and development in the food and beverage industry. Right now Cineplex is looking for a dynamic: Front of House (FOH) VIP Supervisor Reporting to the Front of House Manager, the key responsibilities for this position are: Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest’s experience Accomplishing restaurant human resource objectives by enforcing all policies and procedures Hiring and reviewing staffing levels for host/hostesses, servers and bartenders to maximize productivity Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area Reconciling end of the night funds Managing stress in an fast-paced, high-pressured environment Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction

Requirements

A minimum of 2 years previous experience in a bar, licensed restaurant, or similar environment is a requirement.
Good Communication Skills - The FOH Supervisor is friendly, has strong communication skills, and can establish an instant rapport with Guests and employees of all demographics.
Outgoing Personality - The FOH Supervisor is an outgoing person who truly enjoys interacting with others.
Strong Organizational Skills – The FOH Supervisor will have the responsibility of ensuring all wine, beer and liquor stock is organized on a daily basis.
Proactive Problem Solver – The supervisor will actively seek to prevent guest concerns from occurring versus solving them afterwards.
Computer Literacy – The ability to use a computer for various tasks on a daily basis is required.
FOH Operational Skills – Ability to properly count and weigh various stock, and determine order amounts for the building.
Hospitality Acumen – The FOH Supervisor must have the ability to carry themselves professionally in a hospitality environment for the benefit of all guests.

Nice To Haves

Safe food handling and smart serve certification is preferential.
Ideal candidates would possess a college or Hospitality degree.

Responsibilities

Leading, training, supporting, coaching, motivating and managing a dedicated team of FOH employees to ensure that each VIP Guest enjoys an exceptional service experience
Maintaining a high guest satisfaction rate in all service aspects by consistently monitoring the guest’s experience
Accomplishing restaurant human resource objectives by enforcing all policies and procedures
Hiring and reviewing staffing levels for host/hostesses, servers and bartenders to maximize productivity
Maintaining an engaging, memorable ambience in VIP areas by controlling lighting, background music, linen service, glassware, flatware, dinnerware, monitoring food presentation, maintaining an immaculate dining area
Reconciling end of the night funds
Managing stress in an fast-paced, high-pressured environment
Solving problems and resolving conflict proactively through analysis, critical thinking and flexibility in approach; following up with guests when issues arise to ensure their satisfaction