FOH Hourly Supervisor
About The Position
Live! at the Pointe is Orlando’s premier entertainment destination, featuring unparalleled dining, cocktails and hospitality serving locals and visitors to International Drive. The 37,000 square-foot, multi-level dining and entertainment experience is located in the heart of The Pointe Orlando, walking distance from the convention center district. The one-of-a-kind destination offers day and evening dining options, high-energy sports watch parties, live music, unparalleled nightlife, the med events, and more. Live! at the Pointe features nationally acclaimed venues like Sports & Social, PBR Cowboy Bar, and Shark Bar, and more to come.
Requirements
- High school diploma or equivalent and at least 1-2 years restaurant management experience in a full service restaurant/nightclub or similar setting.
- Must speak fluent English
- Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
Nice To Haves
- Hospitality Management Degree or some college preferred.
- other languages preferred.
Responsibilities
- Ensure compliance with standards of service and operating procedures.
- Adhere to federal, state and local regulations concerning health safety or other compliance requirements.
- Supervise day-to-day activities of one or more food and/or beverage outlets or assigned portion of the operation.
- Plan and organize work.
- Communicate and enforce policies and procedures.
- Recommend and/or initiate salary, disciplinary, or other staffing-related actions in accordance with company rules and policies.
- Alert management of potentially serious issues.
- Ensure all staff is properly trained and certified and have the tools and equipment needed to effectively carry out their job functions.
- Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Establish and implement appropriate service recovery guidelines in order to ensure total guest satisfaction.
- Assist with creating innovative programs and promotions to market special menu items, increase sales, and increase guest patronage. Assist in the development and implementation of new menus and local food and beverage marketing programs, and participate in and maintain system-wide food and beverage marketing programs.
- Assist in monitoring performance of the restaurant through analysis of guest feedback and financial results. Initiate corrective action as needed.
- Maintain procedures to (1) ensure the security and proper storage of restaurant inventory, and equipment, (2) ensure the security of monies, credit and financial transactions, (3) replenish supplies, inventory, uniforms, etc. in a timely and efficient manner, and (4) to minimize waste and control costs. Participate in taking inventories.
- Achieve budgeted revenues, control expenses and labor costs, and maximize profitability within all areas of the food and beverage outlet(s). Assist in preparation of the annual operating budget which supports the overall objectives of the food and beverage outlet(s).
- Ensure that all restaurant equipment (coffee and soda machines, registers, etc.) are in proper operational condition and cleaned on a regular basis.
- Ensure that all restaurant facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes.
- May coordinate special events scheduled for the venue.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
