VIP Desktop Support - DoS - HR Help Desk
About The Position
Knowledge Management, Inc. (KMI) is seeking a candidate for a VIP and Onsite Desktop Support role to support a federal government Human Resources (HR) Help Desk. This position will provide help desk support for DoS HR systems and applications, including legacy systems and those that are currently, or will during the period of performance of this contract, undergoing development and modernization. KMI is a Minority Business Enterprise (MBE) and Small Disadvantage Business (SDB) that specializes in Logistics, Warehouse Services, Distance Learning/Training, Enterprise Solutions, Financial Management Support, Program Management, Intelligence Analysis & Threat Assessment, and Data Analytics/Operations Research. Since 1998, our solutions and services have helped our clients improve performance, drive cost and operational effectives, and map technology needs for tomorrow's requirements.
Requirements
- High school diploma.
- 1+ year of experience in help desk environments.
- Must have A+ or equivalent certification
- Strong customer service skills as this position frequently interacts with VIPs within the Bureau
- Must have strong communication skills (verbal and written)
- Experience providing desktop and hardware support
- Experience with ServiceNow
- Minimum of a DOD Secret clearance
Nice To Haves
- Position does not require GTM or State Department experience.
- Position will require training and supervision.
Responsibilities
- Support shall include customer desktop support.
- Help desk activities shall align with and directly support the Department's HR IT modernization initiatives and ongoing operations and maintenance (O&M) requirements.
- Will assist Tier 1 with triaging of tickets when needed
Benefits
- Health, dental, and vision insurance
- 401(k) retirement plan
- Paid time off (PTO) and holidays
- Group Term Life and Accidental Death and Dismemberment Insurance
- Voluntary Term Life Insurance
- Short and Long-term disability insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
