Desktop Support Specialist-DOS

IFAS LLC • Charleston, SC

5d • $52,235 - $65,294 • Onsite

About The Position

This position provides an opportunity to support a mission-focused U.S. Department of State environment where reliable technology and responsive customer support directly contribute to daily business operations. The Desktop Support Technician works closely with contractors and government personnel while gaining exposure to enterprise workstation management, Microsoft 365, endpoint security, PowerShell automation, structured cabling, and other technologies supporting a complex operational environment. All contractors supporting this Department are required to successfully complete a Secret security clearance as a condition of employment.

Requirements

• Experience supporting Microsoft Windows desktop operating systems in an enterprise environment.
• Experience administering and supporting Microsoft 365 applications and services.
• Experience managing Microsoft 365 functions such as mailboxes, distribution lists, shared resources, and calendars.
• Proficiency using PowerShell for automation, workstation administration, inventory management, or related desktop-support activities.
• Understanding of basic network connectivity, structured cabling, patch-panel configurations, and switch-port mapping.
• Demonstrated ability to diagnose and resolve hardware, software, application, peripheral, and connectivity issues.
• Ability to independently manage assigned projects and tasks, prioritize workloads, track progress, and meet established deadlines.
• Strong customer service, communication, and troubleshooting skills.
• Ability to lift, move, install, and relocate computer equipment weighing up to 50 pounds.
• Be eligible to receive Secret Security Clearance

Nice To Haves

• Experience with Active Directory and Group Policy.
• Familiarity with enterprise printers, multifunction devices, and peripheral equipment.
• CompTIA A+, Network+, CCNA certifications.
• Experience administering Exchange Online, including creating and managing user mailboxes, shared mailboxes, distribution lists, and calendars.
• Familiarity with Azure Virtual Desktop (AVD) or comparable enterprise virtual desktop infrastructure technologies.
• Familiarity with Microsoft Intune or similar endpoint management platforms.
• Experience working with enterprise ticketing systems such as ServiceNow, Remedy, Jira, or similar platforms.

Responsibilities

• Image, configure, deploy, maintain, replace, and troubleshoot Windows desktops and laptops.
• Apply workstation patches and updates and assist with monitoring and remediation of endpoint vulnerabilities and security issues.
• Install, configure, maintain, and troubleshoot approved third-party software.
• Install, configure, troubleshooting, and support network printers, docking stations, monitors, and other peripheral equipment.
• Diagnose workstation hardware and software issues and coordinate replacement or escalation when necessary.
• Provide end-user technical support for Microsoft Word, Outlook, Excel, PowerPoint, OneDrive, Teams, and other Microsoft 365 applications.
• Troubleshoot local user-profile issues, application errors, synchronization problems, connectivity issues, and Microsoft 365 desktop-client configurations.
• Support Microsoft 365 administration activities involving mailboxes, distribution lists, shared mailboxes, calendars, and related services.
• Use PowerShell to perform desktop-management and administrative activities.
• Develop or utilize PowerShell scripts to automate repetitive tasks, support workstation configuration, maintain system inventories, and assist with configuration-baseline enforcement.
• Identify opportunities to improve efficiency through automation and standardized processes.
• Perform basic network connectivity troubleshooting and structured cabling activities.
• Connect desktop wall-jack runs to appropriate patch-panel ports.
• Patch panel connections to designated network switch ports while maintaining correct port alignment and established cabling standards.
• Assist with diagnosing workstation connectivity issues and coordinate with network personnel when escalation is required.
• Manage assigned projects, technical initiatives, service requests, and operational tasks.
• Plan and prioritize workloads based on deadlines, customer requirements, and operational priorities.
• Track progress, communicate status, identify potential issues, and complete assigned deliverables within established timelines.
• Provide front-line technical support through enterprise ticketing systems, in-person walk-up support, email, and telephone.
• Troubleshoot technical issues professionally and communicate solutions clearly to customers with varying levels of technical knowledge.
• Document incidents, service requests, troubleshooting activities, resolutions, system changes, and other required information.
• Maintain technical documentation and follow established departmental procedures, work instructions, security requirements, and operational standards.
• Collaborate with contractors and government personnel to resolve technical issues and support departmental objectives.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed