VIP Customer Service Agent

Aristocrat Technologies•Concord, NH

7d•Hybrid

About The Position

At Aristocrat, we take pride in crafting world-class entertainment experiences. As a VIP Customer Service Agent, your role will be essential in offering outstanding service to VIP clients. You will work with a driven team providing flawless support through phone, chat, and email channels. This position presents an outstanding chance to be part of a proven leader in the iGaming and iLottery industry. Your efforts will have a direct effect on client happiness and company success!

Requirements

Excellent written and verbal communication skills.
2+ years of experience in inbound/support call centers, preferably in a VIP or Tier 2 support role.
Minimum age of 21, High School diploma or GED, or equivalent experience required, some college preferred.
Capability to maintain a hybrid work schedule with dependable internet and successfully complete an internet speed assessment.
Capability to travel to the office for at least 50% of scheduled shifts.
Must be camera-ready while working.
Proficient in computers and Windows Office Programs.
Experienced with troubleshooting advanced issues on computers, smartphones, and tablets.
Strong interpersonal skills with a professional and courteous demeanor.
Diligent with excellent grammatical and typing/data entry skills.
Ability to work independently, applying good judgment and initiative.
Thrives in a fast-paced, dynamic environment, maintaining high service standards.
Highly organized with outstanding time-management skills.
Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

Nice To Haves

Previous technical support experience is highly desirable.

Responsibilities

Offer focused assistance to VIP clients, handling account, product, and service questions.
Troubleshoot complex technical issues related to computer, tablet, and cell phone applications.
Handle advanced inbound calls, real-time chat, and emails, and proactive outbound calls.
Share exclusive marketing deals and updates with VIP clients.
Deliver feedback on service shortcomings and client input to improve service quality.
Ensure confidentiality and security of VIP client information.
Uphold and promote the things we value, staying updated on all protocols and developments.
Meet and exceed set performance goals and targets.
Maintain a positive and enjoyable work environment.