VIP Coordinator - Part Time (Horseshoe Hammond)

Caesars Entertainment•Hammond, IN

2d•Onsite

About The Position

Provides “A” level customer service while enthusiastically promoting the Caesars Rewards Program. This position will ensure the delivery and execution of service excellence to both internal and external customers. It will ensure all customer contact is courteous, informative, thorough, and friendly. It will also foster an employee culture that is passionate about delivering truly world-class customer service.

Requirements

Must be 21 years of age or older
Proficient in English verbal and written
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to deal with problems involving a few concrete variables in standardized situations.
Must qualify for, obtain, and maintain a gaming license from the Indiana Gaming Commission, if applicable.
Access to the vessel is required.

Nice To Haves

Equivalent to a college education with a minimum of 5 experience in Marketing and Management is preferred.
Flexible to work various shifts, weekends, and holidays

Responsibilities

Is the initial point of contact in the Seven Stars Lounge.
Issues a friendly greeting and warm welcome to each guest that enters the Seven Stars Lounge and VIP Services.
Offers excellent customer service to all guests.
Answers inbound guest calls and guest questions and provides all necessary information in a friendly and positive manner.
Completes hotel, restaurant, transportation and special event reservations for guests.
Issue complimentaries from CMS for external hotel accommodations, show reservations, and other outlets as needed.
Coordinate special requests with Casino Hosts and outside vendors for our preferred guests.
Utilize multiple computer systems to maximum effectiveness.
Assists in the execution of check-in at the Lounge desk.
Prints cards, takes pictures, prints companion cards, and activates parking passes.
Assist in the execution of special events and promotions.
Prepare and communicate list of expected arrivals for external hotels and transportation arrivals.
Daily responsibility for accurately preparing billing reports for external hotels.
Provide personalized service for AEP and VIP players; know their preferences for services
Conduct daily and shift reports as well as prepare reports to assist Promotions and Host teams.
Anticipate and provide for VIP guest needs in advance of request.
Is the initial point of contact for all guests.
Issues a friendly greeting and warm welcome to each guest that enters the area.
Offers excellent customer service to all guests.
Assists each guest by answering questions, informing guests of property events and promotions, and assisting with directions.
Directs guests into the appropriate line based on players card tier.
Adhere to regulatory, departmental and company policies in an ethical manner.
Responsible for departmental, company, and brand performance standards.
Work well with in-house departments and outside vendors.
Be a participating team member by providing input and suggestions, volunteering and being involved in projects, committees, and task forces.
Be proactive with incidents and issues ensuring resolution with employees and guests.
Maintain high standards of courtesy, hospitality, friendliness, and professionalism at all times.
Reviews player rating screens and issues complimentaries in accordance with established complimentary issuance policies and procedures for restaurants, free casino play, etc.
Updates and maintains customer information to accurately reflect customer profile.
Enters new customer accounts when necessary.