Guest Service Representative - Part Time (Horseshoe Hammond)
About The Position
Promotes Caesars Rewards programs and card membership as well as the overall Horseshoe property. Assist guests with new card signups, updating account information, replacing cards, and any loyalty card member requests. Consistently demonstrates superior customer service skills by displaying outlined service behaviors. Maintains an upbeat and positive attitude, creates positive energy with gestures and sustains enthusiasm from one interaction to the next. Creates an atmosphere of luck and celebrates guests’ wins. Is ready to serve and is informed of daily information- has proficient knowledge of promotions and property events. Builds relationships by greeting guests with a warm, friendly verbal greeting. Anticipates needs and provides fast, flawless service. Checks for satisfaction and effectively resolves service breakdowns when they exist. Provides a warm farewell and thanks guests for visiting. Join the thousands of winners at Horseshoe Casino Hammond! Located just 20 minutes from downtown Chicago, Horseshoe Hammond is the premier entertainment and gambling destination in Chicago and Northwest Indiana. Horseshoe boasts more than 2,100 slot machines and over 100 table games. Even appetites win at Horseshoe Casino! Enjoy fresh dining options from The Eatery: Café and H Burger. Horseshoe Hammond has been awarded Best Place To Work for the last 9 years!
Requirements
- Superior customer service skills
- Upbeat and positive attitude
- Proficient knowledge of promotions and property events
- Ability to build relationships
- Ability to anticipate needs
- Ability to provide fast, flawless service
- Ability to check for satisfaction
- Ability to effectively resolve service breakdowns
Responsibilities
- Promote Caesars Rewards programs and card membership.
- Assist guests with new card signups, updating account information, replacing cards, and loyalty card member requests.
- Demonstrate superior customer service skills.
- Maintain an upbeat and positive attitude.
- Create positive energy and sustain enthusiasm.
- Create an atmosphere of luck and celebrate guest wins.
- Be ready to serve and be informed of daily information, promotions, and property events.
- Build relationships by greeting guests warmly.
- Anticipate guest needs and provide fast, flawless service.
- Check for guest satisfaction and resolve service breakdowns.
- Provide a warm farewell and thank guests for visiting.
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
