VIP Assistant

Legends Global•Grand Rapids, MI

1d•Onsite

About The Position

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach. Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component — feasibility & consulting, owner’s representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking — of world-class live events and venues. The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career. Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sound like a winning formula for you? Join us! The Role Ensuring smooth operation of VIP activations, such as early entries, VIP lounges, and other tour auxiliary activities. Greeting and assisting guests, checking tickets and maintaining a safe and enjoyable environment. Distributing credentials and merchandise. Troubleshooting ticketing issues.

Requirements

Must be 18 years of age or older.
High School degree or equivalent is required.
Strong customer service skills.
Experience in handling conflict in a friendly and effective manner.
Ability to read and understand English.
Effective communication skills.
Ability to follow directions and effectively perform the work.

Responsibilities

Enthusiastically greet guests and provide event and venue information.
Escort guests to their VIP areas, frequently when the venue is busy.
Ensure VIP package integrity is withheld, and general admission guests are not using activations.
Proactively approach guests that may have a question, difficulty, or complaint.
Creatively resolve guests' troubles up to the level where intervention by a supervisor is required.
Set up and tear down VIP activations.
Remain calm and direct guests to the designated area of safety in the event of an emergency.
Remain calm in the presence of artists and touring personnel.
Hours of work include days, nights, weekends, and holidays, meeting all call times as set by management.
Other duties and unexpected needs as assigned by tour and venue management.