Violence Intervention Case Manager (1.0 FTE) - Next Step

Hennepin Healthcare•Minneapolis, MN

2d•Onsite

About The Position

Next Step is a hospital-based violence intervention program partnership between the City of Minneapolis and Hennepin Healthcare System (HHS). The program serves victims of violent injury (e.g. gunshot, stabbing, serious assault) who have been treated at HHS (HCMC), North Memorial, Children's Minneapolis, or Abbott-Northwestern. This is a grant funded role. A valid driver's license and access to an insured, reliable vehicle are required. Under general supervision, provides service to patients affected by violent crimes. Provides information, referrals and resources for clients. Assists in the care of complex patients to facilitate the delivery of cost-effective healthcare and in the identification of appropriate utilization of resources. Coaches caregivers in developmentally appropriate positive style to provide care. Refers education and outreach program activities, including implementation of appropriate policies and procedures and evaluation of program and services. Works collaboratively with interdisciplinary staff internal and external to the organization to promote health and healing.

Requirements

Post high school education
Two (2) years experience in program development, community health and/or grant development
Experience working with youth/young adults and families
Position may require having a valid MN driver’s license and the availability of employee’s own transportation
An approved equivalent combination of education and experience
Skill in youth/family engagement and referral
Basic computer skills
Knowledge of diversity issues; grief and loss; social, economic, legal and medical systems; safety
Ability to confront discrimination, prejudice, and fear
Ability to work within medical hierarchy
Ability to keep accurate and timely records
Ability to assist in complex problem-solving with clients
Ability to work autonomously, network with related agencies, build coalitions, and establish boundaries with clients, staff and agencies
Ability to be flexible and adapt to changing priorities
Must demonstrate effective written and oral communication
Ability to deal with death and difficult issues sensitively
Ability to verbally de-escalate hostile situations
Ability to manage personal differences for the strength of the team

Responsibilities

Explain policies about confidential services to family members during the first visit
Round on patients while they are inpatient
Provide education to caregivers and survivors about conditions that may impact trauma
Provide coaching to caregivers and clients for their identified supports on health issues and client-identified goals
Refer clients to appropriate health resources and social services and support clients in accessing resources, particularly in regards to parents/caregivers
Provide positive developmentally appropriate coaching in individual and group settings under the supervision of management
Work with survivor to develop safety plan
Facilitate meetings to identify appropriate visitors and or stakeholders for patients we serve
Provide support on safety planning, referring emergency assistance programs and or emergency shelter or housing
Develop goal plan with assistance from client
Provide information and protect victim rights and support client with outside resources and agencies
Actively refer services and follow-up with patients of high risk; work collaboratively with client and family who are involved in the care of the client
Order transportation for patients to be able to utilize supports/resources
Assist with relocation of clients
Perform face-to-face and phone contact with a specified number of patients on a scheduled basis and as needed
Develop and establish relationships with other community and social support providers to aid in effective referrals and timely access to services
Collect and track data for entry into the database
Participate in scholarly activities, presentations, train-the-trainer opportunities
Assist clients with financial stressors under supervision of management
Other duties as assigned, but only when trained and qualified to do so