Vineyard Stays & Experience Assistant (Vineyard Stays & Tasting Host)

ONX Winery • Templeton, CA

1d • Onsite

About The Position

The Vineyard Stays & Experience Host is a cross-functional hospitality role responsible for delivering seamless, elevated, and highly personalized guest experiences across both ONX Vineyard Stays (short term rentals) and Estate Vineyard Experiences (wine estate tours and tastings). This role operates equally across two core areas: Vineyard Stays & Estate Operations (50%) and Vineyard Experiences & Wine Hospitality (50%). Designed for someone who doesn’t simply host guests, rather we are looking for someone who creates moments, tells stories, and elevates every detail. This individual serves as both a concierge-level host and an estate ambassador. From curating bespoke guest itineraries and orchestrating luxury stays to leading immersive vineyard tours and tastings, this role ensures every guest interaction reflects the highest standard of ONX hospitality. The ideal candidate thrives in both guest-facing and operational environments, is energized by connecting with people, and brings a natural ability to anticipate needs, tell compelling stories, and create memorable, place-based experiences rooted in wine, land, and lifestyle.

Requirements

• Naturally warm, engaging, and confident with a passion for creating meaningful guest experiences
• Exceptional communication and interpersonal skills with the ability to connect authentically with a wide range of guests
• Strong storytelling ability, bringing wine, land, and experiences to life
• Requires knowledge of, or strong interest in learning: Wine and tasting techniques, Vineyard practices and farming, ONX Wines and philosophy, Paso Robles wineries, restaurants, and local attractions
• Highly organized with strong attention to detail and the ability to manage multiple priorities
• Comfortable working within reservation systems, email communication, and office tools (Google Workspace, Microsoft Office)
• Ability to work independently while maintaining accountability and high standards
• Ability to lift up to 40–60 lbs and perform hands-on tasks as needed
• Comfortable working both indoors (office/admin tasks) and outdoors (vineyard and estate environment)
• Flexible schedule, including weekends, holidays, and occasional after-hours guest support

Responsibilities

• Coordinate and execute daily operations of ONX Vineyard Stays properties with precision and attention to detail
• Ensure all residences and guest spaces are impeccably prepared and consistently reflect luxury standards
• Maintain awareness of guest profiles, VIP arrivals, celebrations, and special requests to personalize each stay
• Manage reservations, booking systems, confirmations, and payments with accuracy and discretion
• Support hands-on property readiness, including light staging, outdoor upkeep, and presentation
• Conduct guided tours of the ONX Estate Vineyard, delivering engaging and informative experiences
• Lead wine tastings, offering insights into wine characteristics, vineyard practices, and ONX philosophy
• Share the ONX story through compelling storytelling, connecting guests to the land, farming, and wines
• Host VIP guests, private groups, and curated estate experiences with confidence and personalization
• Promote wine sales, experiences, and club memberships in a natural, relationship-driven manner
• Execute additional experiences such as vineyard picnics, private tastings, and seasonal offerings
• Adhere to established tour guidelines and service standards to ensure consistency and quality
• Deliver white-glove, anticipatory service across all guest touchpoints—from pre-arrival planning through post-visit follow-up
• Serve as a primary concierge and host, crafting personalized itineraries including winery visits, dining, and local experiences
• Create seamless arrival and departure experiences that feel warm, polished, and intentional
• Build authentic relationships with guests to enhance loyalty, satisfaction, and repeat visitation
• Handle all guest communication (phone, email, and in-person) with professionalism, warmth, and brand alignment
• Maintain a strong presence across the estate, ensuring all guest-facing environments reflect ONX’s luxury and agricultural standards
• Assist with light landscaping, outdoor setup, and maintaining overall property aesthetics
• Participate in basic animal care and farm-related tasks as part of the estate experience
• Work comfortably outdoors in varying weather conditions while maintaining a polished guest experience
• Assist in maintaining Kawasaki Mules (utility vehicles), including refueling, cleaning, and monitoring tire pressure
• Collaborate across departments to support tastings, events, and guest experiences
• Adapt fluidly between Vineyard Stays and Vineyard Experiences based on business needs
• Assist with opening and closing procedures for both hospitality and operational functions
• Support guest follow-up and communication
• Assist with marketing efforts (handwritten notes, invitations, local outreach)
• Support inventory management for vineyard and tour operations
• Uphold all safety protocols and ensure a secure and welcoming environment for guests
• Serve as a positive ambassador for ONX Wines, upholding company values at all times

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed