Village Coordinator

Bupa • Fuquay-Varina, NC

19d • Onsite

About The Position

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, innovative, and deeply personal. We’re a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is evolving, and so are we. By investing in advanced health technologies, better systems, and exciting pipeline of modern care products, we are empowering our residents to live with greater independence and dignity. In this role you won't just manage care, you’ll help pioneer a smarter, more connected ecosystem that delivers exceptional support to our communities. Here, your work has purpose, your voice matters and your future is full of possibility. Just imagine the impact you could make.

Hours:
Employment Type: Permanent Full Time
Hours: 40 Hours per Week
Shift Time: Monday to Friday with occasional evenings and weekends for village events and open days.

The purpose of this job
You'll be joining an established village of approximately 116 homes, including around 100 villas and 16 serviced apartments, giving you a strong platform to build community connections, support occupancy growth, and become a recognised face within the village.

If you're a relationship-driven professional who enjoys sales, community engagement, and helping people make important life decisions, this could be the opportunity you've been looking for.

This role will suit someone who thrives on building genuine connections and guiding prospective residents through their retirement village journey. You'll be the face of the village, managing enquiries, coordinating viewings, supporting village marketing activities, and helping maintain strong occupancy levels. Rather than high-pressure sales, success comes from building trust, understanding individual needs, and showcasing the lifestyle and community that make Ashford such a desirable place to live.

You'll enjoy a varied role where no two days are the same. One day might involve hosting prospective residents, coordinating a village event, or supporting occupancy initiatives. Another might focus on strengthening relationships with current residents, families, and community stakeholders.

Requirements

• You have helped meet sales, occupancy or revenue targets while giving customers a positive experience.
• You can build strong relationships with residents, families, prospective residents and local contacts.
• You can manage sales enquiries, village tours, resident requests, events and administration on time.
• You are confident using digital systems to track enquiries, follow-ups, customer records and sales results.
• You can understand each customer’s needs, explain village options clearly and support a smooth move-in.

Responsibilities

• Support residents’ wellbeing and help them enjoy a positive village experience.
• Manage the village’s daily administration, operations and resident requests.
• Manage sales enquiries and support new residents through a smooth move-in and induction.
• Work with the General Manager to meet sales, occupancy and financial targets.
• Coordinate activities, events, transport, maintenance and village presentation to meet residents’ needs.

Benefits

• Access to Bupa Campus – your go-to space for global learning and development
• Recognition and support for Careerforce certifications
• Access to Viva, Bupa's global employee wellbeing programme
• Southern Cross health insurance membership with monthly premiums fully paid for eligible employees
• Enhanced parental leave - 12 or 24 weeks of paid gender-neutral parental leave for eligible employees
• Access to a wide range of employee benefits and discounts across retail, technology and more.
• Employee Assistance Programme when you need it most
• Regularly offered free flu vaccinations, free skin checks and initial menopause consultation
• Refer a Friend Programme

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed