Village Asst General Manager

Campus Living Villages•Natchitoches, LA

About The Position

The Village Asst General Manager will coordinate and evaluate the daily administrative activities of the entire Village, providing day-to-day direction to the management team and assisting them in their personal development. This role requires facilities and project management experience, with multi-family experience preferred and HVAC experience being a plus. The position involves administering the assignment process and marketing obligations as outlined in the Ground Lease Agreement, and assisting the GM with additional obligations identified in the Ground Lease Agreement and Management Agreement. The role ensures the highest level of daily curb appeal, facilitates efficient processing of resident work orders, and recommends/monitors capital improvements programs. It also involves soliciting bids, selecting vendors, and monitoring their performance. The Village Asst General Manager will coordinate marketing efforts with University departments and assist the GM with financial compliance, leadership, business plan development, and budget preparation, including cash flow forecasting and management. Asset and risk management responsibilities include understanding capital project funding, negotiating service work authorizations, maintaining risk and incident logs, managing a work order system, overseeing refurbishments, ensuring staff inspections, recording incidents, and ensuring staff are trained in fire and emergency evacuation procedures and Occupational Health and Safety policies. The role supervises the day-to-day implementation and upkeep of the Village's Asset Management Plan, Risk log, and Incident log. Additionally, the Village Asst General Manager will assist the GM in managing HR issues such as recruitment, training, and performance management, and will possess comprehensive knowledge of all associated legal documentation.

Requirements

At least 6 years of experience in a leadership role in either university accommodation, hospitality or retail environment with a demonstrated track record of developing a team and delivering against objectives.
Expertise needed in facilities management.
Must have facilities and project management experience.
Multi-family experience preferred.
HVAC experience a plus!

Responsibilities

Coordinates and evaluates the daily administrative activities of the entire Village.
Provides day-to-day direction of the management team and assist them in their own personal development.
Administers the assignment process and marketing obligations as outlined in the Ground Lease Agreement.
Assists GM with administration of additional obligations identified in the Ground Lease Agreement and Management Agreement.
Ensures that the daily curb appeal of the facility is maintained at the highest level.
Facilitates efficient processing of resident work orders.
Recommends and monitors capital improvements programs.
Solicits bids for various contracts, select appropriate vendors and monitor performance.
Coordinates marketing efforts with the University’s Admissions/Enrollment department and other relevant departments.
Assists GM with ensuring compliance with all agreements, leases, and contracts pertaining to the Village.
Assists GM with overall leadership and direction of the Village in line with business plan.
Assists GM with the preparation of the vision for the Village and translates this vision to a business plan.
Assists GM with the development of the budget for the Village.
Understands cash flow forecasting and cash flow management.
Understands capital project funding for the renovation and repairs detailed in the business plan.
Negotiates service work authorizations and monitor compliance with same, including annual compliance audits.
Assists GM to establish and maintain a risk and incident log for the Village.
Maintains a work order system within the Village for all facility- and safety-related matters.
Manages refurbishments or major special projects while minimizing impact on the Village residents.
Ensures that Facilities staff conducts regular inspections of public areas, reporting any damage, misdemeanours or breaches of residence rules and regulations.
Ensures that all incidents are recorded into the work order system register and completed within the prescribed timeframe.
Be fully conversant with the fire and emergency evacuation procedures and ensure that all staff and Resident Assistants are trained in this area.
Ensures that the Occupational Health and Safety procedures and policies are implemented at all levels throughout the Village.
Supervises the day to day implementation and accurate upkeep of the Village: Asset Management Plan, Risk log and associated process, Incident log and associated process.
Assist GM in managing all Village HR issues, including recruitment, training and performance management, and communicate with Corporate HR as needed.
Possess a comprehensive knowledge of all associated legal documentation for the Village, including Management Agreements, Service Work Authorizations, Rental Agreements, etc.