Viewer Experience Advocate
About The Position
Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a streaming service that offers premium originals, current season TV, a massive library of hit series and movies, and live television and Disney+ is the Disney-branded streaming service featuring an incomparable collection of content from its brands and franchises recognized and respected all over the world including Star Wars, Marvel, Pixar, Disney, and Nat Geo. Our DTC team is looking for hardworking team-players to join the Viewer Experience team, who will thrive upon the legacy of Disney, and Hulu, embrace unconventional thinking, and who are passionate about contributing to The Walt Disney Company’s direct-to-consumer (DTC) experience through strategic hard work and determination. We are actively seeking to onboard a Viewer Experience Advocate to join our dynamic Viewer Experience team. As a Viewer Experience Advocate joining our dynamic Viewer Experience team, you will be at the forefront of our viewer interactions, playing a vital role in enhancing our brand image. Your technical expertise will be of utmost importance as you skillfully address viewer needs, passionately recommend suitable products, and fearlessly embrace new challenges. In this role, your understanding of network functionality and familiarity with common streaming devices will be instrumental in providing unparalleled support to our viewers. You will be their go-to person for resolving technical queries and ensuring a seamless streaming experience. At the heart of this opportunity lies the chance to showcase your unwavering commitment to superior customer service. Your dedication will be the driving force behind our viewers' satisfaction and loyalty. Furthermore, this position requires supporting multiple products, using multiple systems, and servicing multiple regions. We value adaptability, cross-functional skills, and a global mindset. Disney Streaming is committed to fostering a diverse and inclusive work environment. We encourage applicants from all backgrounds, experiences, and perspectives to apply.
Requirements
- A high school diploma or GED and at least one year of experience in customer service.
- A dedicated home work environment (free from distraction) with reliable home internet service that meets the following network requirements 50 mbps download / 25 mbps upload
- Ability to diagnose and resolve common PC and home network errors for consistent viewer support.
- Proficiency in Windows Operating Systems, Microsoft Excel, Word, and Google Docs.
- Strong written and verbal communication skills.
- Excellent typing, phone, and computer navigation skills.
- High standards of written communication, including proper punctuation, grammar, and spelling in both English and Spanish.
- Good comprehension and documentation skills.
- The ability to navigate the Internet, email, and Instant Messenger tools.
- Familiarity with digital streaming services and devices.
- A positive, adaptive attitude, ready to switch gears to meet the needs of our viewers and team.
- Effective and professional communication skills.
- Robust time management skills to ensure productivity aligns with department standards.
- A sense of accountability, taking ownership of issues from start to finish.
- Willingness to work 365 days a year (including holidays) with 24-hour support availability.
- Dependable access to transportation.
Responsibilities
- Aid viewers via phone regarding account management, billing queries, content questions, and basic navigation of our site and applications.
- Make Disney Streaming product recommendations on each viewer interaction.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
