Customer Experience Advocate

Keystone Cooperative•Indianapolis, IN

5d•Onsite

About The Position

This position will provide a quality experience in every step of the customers journey, resulting in increased customer satisfaction and account retention for the company by handling a variety of incoming customers calls. The Customer Service Specialist will support four divisions – Energy, Agronomy, Grain, Swine and Animal Nutrition; will coordinate customer inquiries, payment processing, and handle modifications to account information while following company policies and procedures. This role will ensure customer inquiries and requests are handled completely and in a timely manner. This Full-Time position offers benefits, competitive pay along with an unmatched company culture.

Requirements

Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation
Proficient with Microsoft Office Suite and ability to use proprietary software
Excellent organizational skills and ability to work well with numerous interruptions
Detail oriented and able to process work accurately with minimal errors
Ability to perform multiple tasks simultaneously
Basic mathematical skills
Ability to work without supervision and make appropriate decisions
Work well in a team environment and independently
Ability to work overtime as business warrants
High school diploma or equivalent
6 months of customer service experience

Responsibilities

Handle customer calls in a timely and professional manner
Communicate clearly and respectfully with callers, researching customer accounts and asking questions for clarification
Process credit card payments, orders and requests accurately
Prioritize, assign, and dispatch orders with internal team
Process electronic files
Assist customers with Keystone Connect account questions
Understand and effectively explain energy programs
Sort and distribute incoming and outgoing mail
Process member questions related to patronage, equity, and accounts
Review customer statements and budgets
Other duties as assigned