Video Verification Specialist

Best Service Team

5d • Remote

About The Position

Join Best Service Team (BST) as a Video Verification Specialist and help ensure a smooth, secure, and professional verification experience for our clients all over the World — all from the comfort of your home! At Best Service Team (BST), we don’t just close tickets; we build bridges. We provide high-impact, B2B service solutions for the digital age. As a remote-first, international team, we help world-class brands deliver seamless customer experiences through a blend of cutting-edge expertise and genuine empathy. BST is a dedicated provider specializing in the intersection of technology and human interaction. We operate globally, bringing together diverse cultures and behaviors to solve complex challenges within the online gaming industry. If you thrive in fast-paced, tech-driven environments, you’ve found your home. As a Video Verification Specialist, you will be responsible for conducting video verification procedures with clients, ensuring their identity and information are accurately verified while providing a smooth, professional, and secure customer experience.

Requirements

• At least 1 year of experience in Customer Support, or a similar customer-facing role.
• Fluency in Russian (written and spoken).
• Intermediate (B1) or higher level of English (written and spoken), with the ability to read internal documentation and communicate with colleagues.
• Excellent communication and interpersonal skills.
• Strong attention to detail and ability to follow established procedures.
• Ability to make accurate decisions while working in a fast-paced environment.
• Good multitasking, time management, and organizational skills.
• Basic computer skills and confidence using multiple systems, chat, and email platforms simultaneously.

Nice To Haves

• Previous experience in video verification, KYC, fraud prevention, or payment verification.
• Experience in the iGaming, fintech, banking, or customer support industry.
• Experience working in a remote and international environment.

Responsibilities

• Conduct video verification sessions to confirm customer identity, and ensure compliance with internal procedures and regulatory requirements.
• Guide customers through the verification process using approved scripts and standard wording.
• Review customer information and documentation to ensure accuracy and consistency during the verification process.
• Identify discrepancies or suspicious activity and escalate cases in accordance with internal procedures.
• Ensure all verification activities meet company quality, security, and compliance standards.
• Communicate effectively with colleagues and stakeholders in English when required.
• Maintain accurate records of verification outcomes and case notes in internal systems.
• Continuously update product and process knowledge by following internal documentation and training materials.

Benefits

• Remote Work Flexibility – Enjoy working from home.
• Flexible Schedule – Tailor your work hours to fit your lifestyle, giving you the freedom to achieve a perfect work-life balance.
• Engaging and Innovative Products – Work on exciting projects that keep you motivated and inspired every day.
• Performance-Based Rewards – Your hard work pays off with competitive salary and bonuses directly tied to your success.
• Continuous Learning Opportunities – Grow your skills and knowledge with access to training, workshops, and development programs.
• Clear Path to Career Advancement – Unlock your potential with strong prospects for career growth and progression within the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed