Video Teller Manager

CommunityAmerica Credit Union • Lenexa, KS

5d

About The Position

At CommunityAmerica Credit Union, our mission is simple: to guide our Members and communities on a path to thrive, helping them achieve financial peace of mind and confidently pursue financial freedom. We’re more than a credit union, we’re trusted financial partners, committed to personalized guidance, community impact, and member-centric innovation. Joining CommunityAmerica means becoming part of an award-winning, purpose-driven culture built on collaboration, growth, and service excellence. We invest in our employees’ growth and success, just as we do for our Members.

Requirements

• Bachelor’s degree in a related field or equivalent experience
• 4+ years of leadership experience (financial or retail preferred) required – CommunityAmerica knowledge and experience may substitute for leadership experience
• Proven ability to lead, coach, and develop teams
• Strong consultative sales and relationship-building skills
• Advanced problem-solving and conflict resolution abilities
• Deep understanding of financial products and regulatory standards
• Excellent communication and time management skills
• High level of confidentiality and professionalism
• Passion for community engagement and brand representation
• Ability to thrive in a fast-paced, team-oriented environment.

Responsibilities

• Lead a high-performing team dedicated to delivering exceptional service through CommunityAmerica’s video teller channel.
• Hire, coach, and inspire a high-performing team.
• Share meaningful feedback, support employees’ growth and empower them to reach their goals.
• Champion a consultative sales culture that delivers personalized financial solutions.
• Guide your team in identifying Member needs and offering solutions that support their financial goals.
• Resolve complex Member situations with empathy and professionalism.
• Monitor video teller channel performance metrics and implement strategies that enhance employee performance, service delivery, efficiency, and member satisfaction.
• Maintain deep knowledge of all credit union products and services.
• Ensure your team is well-trained and confident in presenting solutions to all Members.

Benefits

• Strong base salary plus eligibility of Annual Manager Bonus
• Access health, dental, vision, and retirement plans
• Focus on your physical and mental well-being
• Clear career pathways
• Ongoing learning opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree