Video Teleconference Technician

Chugach Government Solutions • Newport News, VA

20h • Onsite

About The Position

When you work at Chugach Government Solutions (CGS), you join a proud legacy of supporting missions while sustaining culture. The federal division of Chugach Alaska Corporation, CGS has been supporting critical missions as a government contractor for over 25 years. Our focus is to support facility maintenance, IT/technical services, construction and education. We are proud to have built, and continue to foster, an incredibly talented team spanning across the globe in hundreds of different fields – each team member proud to serve our country with first-class business services, while also making a difference for our Chugach shareholders. At CGS, empowering employees is a part of our core, and that focus is one of the ways we build and foster high-performing teams. We empower our employees through competitive compensation and benefits package, professional growth opportunities, truthful communication, and more! If you are looking for an opportunity to serve something bigger than yourself; if you want your day job to be one that creates meaningful value; if you are looking for an environment that highly values employees and respects individual differences – then Chugach Government Solutions may be the right fit for you!

Requirements

• High School diploma or equivalent.
• Top Secret eligibility and access required.
• Experience supporting video teleconferencing, audiovisual, or collaboration systems.

Responsibilities

• Operate video teleconferencing equipment including powering equipment on, verifying proper operation, setting audio levels, and positioning camera functions.
• Perform secure and non-secure video teleconference setup.
• Operate or assist in operating session control panels, studio control units, and associated audiovisual equipment.
• Provide assistance to users conducting video teleconference sessions including conference preparation.
• Monitor video teleconference equipment and system performance during conferences; perform Tier I troubleshooting and operational support to ensure stable conferencing system operations, including connection setup and monitoring.
• Implement troubleshooting procedures for loss of connection, degraded connection, or other conferencing system anomalies and escalate unresolved issues to higher-level technical support when required.
• Provide on-site technical assistance for issue resolution, fault analysis, testing, and restoration of NIWC Atlantic Unified Communications systems.
• Support local unmanned sites and travel within the Hampton Roads area when required to provide technical assistance within required response timelines.
• Perform system checks and dial-in connection verification for unclassified and secure conferences.
• Maintain detailed logs of conferencing activities and operational actions, including participants, conference identification, host point of contact, scheduling activity, conference duration, and issues encountered.
• Record technical information including bandwidth utilization and connection path information.
• Assist users with operation of video teleconference equipment and associated audiovisual equipment including briefing computers and projectors.
• Provide basic instruction to personnel on the operation of video teleconference equipment and associated audiovisual systems.
• Assist with inventory, disposition, and disposal activities for defective, non-repairable, or end-of-life audiovisual and conferencing equipment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED