Video Specialist - PTE US - Remote

Open Exchange Inc • Boston, MA

6d • $18 - $23 • Remote

About The Position

OpenExchange is the worldwide trusted leader in video and multimedia solutions for investor communications. Our video services enable the vital daily communications of the financial services and professional investment industry and its clients with advanced one-to-one, one-to-many, and many-to-many video technologies, tools and services. OpenExchange currently has operations in Boston, New York, London, Ohio and Hong Kong. This role involves being the point person facilitating events online via Zoom, helping people feel successful, and troubleshooting video and audio issues before and during events. The role requires using sound judgment to escalate issues and rely on the team, while ensuring client connection and timely issue resolution. With tech savvy and a virtual presence, you will promote positive client relations and seamless events.

Requirements

• Ability to work virtually without interruptions
• Reliable internet connection and working computer
• Excellent interpersonal communication in fluent English
• Strong collaboration & listening skills
• Technologically savvy
• Ability to multi-task
• Proactive with a positive attitude
• Adaptable to change
• Critical thinking /analytical skills
• Outstanding customer support skills
• Windows Requirements: windows 11 22H2 or higher, 256GB SSD with 20GB free, 12th gen or higher 4C/8T cpu
• Mac Requirements: Apple M1, M1 Pro, M2, Minimum Ventura OS, At least 16GB with SSD hard drive with 128 GB capacity, No virtualized OS.
• High-Speed steady internet connection (50mbps or higher required) with video and audio capability. Hardwired internet preferred in addition to Wifi access.
• Mandatory for Training and Executing: Hardwired internet in addition to WiFi access mandatory (50 mbps or higher) with video and audio capability.

Nice To Haves

• Degree educated preferred
• Experience with Zoom and Microsoft Suite (Teams)
• Previous work or virtual meetings from home experience desired
• Flexible work schedule
• Plus if fluent in Spanish, Japanese, German, Portuguese, or any other language, please note
• We highly recommend a PC over a Mac due to required security compliance software

Responsibilities

• Coordinate and facilitate virtual meetings, live streams and presentations and coordinate virtual meetings for clients (sometimes simultaneously).
• Respond to all virtual communication in a timely and professional manner.
• Escalate issues as needed; learn and apply solutions in the future.
• Proactively engage with the team and jump in to support others as needed.
• Client facing, highly profession customer service.
• Other duties as assigned according to business line and regional attributes.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree