Video Operations & Governance Lead

Manulife • Waterloo, ON

4d • CA$88,800 - CA$138,800 • Hybrid

About The Position

Lead the end-to-end program for video and motion content across platforms—covering workflow design, vendor/platform governance, project management, localization, accessibility, and performance analytics—with a strong requirement for expert motion design leadership. Scope includes AI-assisted video, motion graphics, screen-capture/product demos, live-action, and interactive formats. Focus is on process, risk management, and outcomes, while ensuring motion design quality is a differentiator.

Requirements

• Bachelor’s degree in Communication, Media Production, Motion Design, Interaction Design, or Information Management, or equivalent experience
• 5+ years in program or project management within content operations, creative ops, or enablement; strong planning, prioritization, stakeholder management, and vendor oversight.
• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
• Advanced proficiency in Adobe After Effects (3D/2.5D workflows, expressions, rigging, animation principles, typography, data-driven motion, plugin ecosystems such as Red Giant/Animation Composer, color management, output/render optimization).
• Ability to set standards and mentor others.
• Experience across a multi-platform video ecosystem: editing suites (Premiere/Final Cut), motion tools (Cinema 4D or Blender a plus), screen capture, AI video tools, and enterprise hosting/distribution (DAM, LMS, intranet, sales enablement).
• Capability to define motion systems, templates, and standards; guide internal/external producers to meet quality, brand, accessibility, and compliance requirements.
• Knowledge of post-production pipelines, asset management, and distribution best practices
• Strong written and verbal communication; able to synthesize complex needs into actionable plans for Marketing, Sales, L&D, IT, Security, and Legal.
• Proven ability to influence without authority, manage expectations, and drive consensus across functions.
• Comfortable with A/B testing, experimentation, and data-driven decision-making; adept at connecting content insights to strategy and pivots.
• Active trend scanning across AI video, motion design, localization, and interactive formats; proposes scalable improvements while maintaining governance.

Nice To Haves

• UX/UI design skills in Figma are a plus, including component libraries, prototyping, and design systems that inform motion standards and template development.

Responsibilities

• Design and run the video operations model (intake, scoping, resourcing, SLAs, timelines, and release management).
• Own the cross-functional roadmap aligned to Sales and L&D priorities; define KPIs/OKRs (adoption, engagement, conversion, learning impact) and report ROI.
• Maintain a portfolio view: capacity planning, prioritization, status tracking, and vendor coordination.
• Define and enforce governance frameworks for video/tools (AI video, motion design, editing, hosting/distribution, DAM, LMS, sales enablement), including roles/permissions, approval workflows, versioning, and metadata/taxonomy.
• Establish content standards: brand compliance, templates, accessibility (WCAG), localization, data retention, and naming conventions.
• Partner with IT, Security, Legal, and Compliance to meet security, privacy, and regulatory requirements; lead audits, risk assessments, and remediation.
• Manage vendor lifecycle: evaluation, onboarding, contracts/SLAs, playbooks, usage reviews, and escalation paths.
• Set the motion system: define animation principles, typography, transitions, data visualization, and on-screen systems; create a motion style guide and reusable After Effects template libraries.
• Provide hands-on After Effects direction and production for high-impact assets; establish standards for precomps, expressions, render pipelines, color management, and asset versioning.
• Build repeatable production pipelines for AI avatar/text-to-video, motion graphics, screen-recordings, live-action (remote/on-site), and interactive video.
• Oversee localization (multilingual VO/subtitles, regional reviews) and accessibility (captions, transcripts, player compliance, low-bandwidth readiness).
• Translate business needs into briefs and distribution plans tied to sales plays, campaigns, and learning paths.
• Collaborate with Marketing to adapt assets for video; align messaging, CTAs, and measurement.
• Integrate videos into L&D curricula/microlearning; establish feedback loops and continuous improvement.
• Implement QA checklists: factual accuracy, brand/legal compliance, consent/rights management, accessibility, and performance testing.
• Define ethical AI and synthetic media guidelines (disclosure, consent, usage boundaries, audit trails).
• Manage content lifecycle: review cadences, deprecation policies, archival standards, and governance dashboards.
• Produce SOPs, playbooks, and documentation for workflows, governance, and platform usage.
• Deliver training, office hours, and onboarding; create certification paths for tool proficiency, including After Effects best practices and motion standards.
• Lead change management for new tools/processes: communications, stakeholder alignment, and adoption tracking.

Benefits

• health
• dental
• mental health
• vision
• short- and long-term disability
• life and AD&D insurance coverage
• adoption/surrogacy and wellness benefits
• employee/family assistance plans
• various retirement savings plans (including pension and a global share ownership plan with employer matching contributions)
• financial education and counseling resources
• holidays
• vacation
• personal
• sick days

What This Job Offers

• Job Type: Full-time
• Career Level: Senior