Video Network Specialist II

Texas A&M University System • College Station, TX

3d • $4,142 • Hybrid

About The Position

The Video Network Specialist II leads the installation, modification, and repair of video teleconference systems across the System. This role involves operating and maintaining video conference bridges, overseeing videoconference scheduling, recording, streaming, and archiving video conferences, and verifying satellite downlinks and transmissions between conference sites. The position also includes maintaining documentation on AV systems, Thycotic Secret Server, and IP information for AV equipment. Additionally, it provides video conferencing technical support, oversees the Help Desk, and trains student operators, while assisting in developing operational and troubleshooting policies. The role also requires participation in training and professional development sessions, with a minimum of 4 applicable IT training and professional development activities yearly, as approved by IT Leadership. Other duties as assigned are also part of this role.

Requirements

• Bachelor’s degree in applicable field or equivalent combination of education and experience.
• Two years of related experience in video teleconferencing systems.
• Knowledge of word processing and spreadsheet applications.
• Knowledge of computer networking.
• Must be able to work in a collaborative team environment.
• Ability to multi-task and work cooperatively with others.
• Must have strong interpersonal skills.
• Ability to maintain the security and integrity of critical infrastructure, which may include communications systems, computer networks and systems, cybersecurity systems, electrical grid, hazardous waste treatment system or water treatment system.

Nice To Haves

• Bachelor’s degree in Technology related disciplines.
• Formal training with installed A/V systems
• Experience in AV system design, higher education, or medical facility AV support.
• Experience with video and audio conferencing, project management, CODECs, Cisco TMS, AV camera operation and deployment.
• Site survey design, experience with CAT5/6 cabling terminations.
• Certified Technology Specialist preferred.
• CTS, A+, Network +, ITIL Foundations, AMX, Crestron, Extron and other industry related certification(s).
• Intermediate cross-disciplined A/V and IT skills with report writing skills, troubleshooting, client relations, ingenuity, formulating and contributing ideas, and knowledge of ITIL.
• Audio, Video skills and knowledge.
• Knowledge of products including, cameras, codecs, audio services including mics and speakers, commercial grade monitors, screen sharing applications, element and alert management tools.
• Understanding of remote access SSH, Command Line Linux.
• Ability to use and manage room scheduling software.
• Basic networking skills.
• Working with remote desktop systems and performing IT troubleshooting skills.
• Ability to analyze and troubleshoot A/V and IT problems methodically.
• Ability to work with internal and external troubleshooting support partners.
• Ability to work with room scheduling tools.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Ability to ensure consistency of standards/procedures & promote efficiencies.
• An ability to always maintain a constructive outlook and working attitude.
• Ability to accurately record time and activities within a Service Desk system, working toward SLAs.
• Familiar with HIPAA, PHI, & FERPA, and demonstrated ability to deal with sensitive data.

Responsibilities

• Leads the installation, modification, and repair of video teleconference systems.
• Operates and maintains video conference bridges.
• Oversees videoconference scheduling.
• Records, streams and archives video conferences.
• Verifies satellite downlinks and transmissions between conference sites.
• Maintains documentation on the AV google drive, Thycotic Secret Server information, and Maintain IP information for all AV equipment.
• Performs video conferencing technical support and troubleshooting, and oversees the Help Desk.
• Trains student operators.
• Assists with developing operational and troubleshooting policies.
• Participate in training and professional development sessions.
• Participate in 4+ applicable IT training and professional development activities yearly, as approved by IT Leadership.
• Performs other duties as assigned.

Benefits

• Benefit Programs
• Retirement
• Employee Discount Program
• Flexible Spending Accounts
• University Holidays
• New Employee Onboarding
• Training and Development

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level