VIDEO Field Support Specialist

Flash Technology Group•Columbia, MD

1d•Onsite

About The Position

Are you ready to make a meaningful impact with a company that values your technical ambition? Join us and experience a company where your contributions truly make a difference! This role involves installing, operating, maintaining, repairing, and modifying end-user devices, performing technical support on integrated systems, and troubleshooting hardware and software issues to ensure customer satisfaction.

Requirements

High school/GED and a minimum of four (4) years of experience, OR Associate’s degree and two (2) years of experience.
Highly skilled in installing, repairing and troubleshooting VTC devices and systems
Demonstrated ability to read and understand technical manuals and schematics
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision
Proficient in working with end-users remotely
Familiar with Active Directory security and policies
Excellent analytical and problem solving skills
Outstanding communication skills to relate with team members and support workers
Candidate must have a TS/SCI polygraph clearance
Must be a US Citizen.
IAT Level 1 Certification

Responsibilities

Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios.
Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations.
Troubleshooting and solving technical issues related to end user equipment hardware and software
Ensuring customer satisfaction is achieved.