Field Support Specialist
About The Position
This role provides end-user support for various technology-related issues, including multi-platform user management, software, hardware, and network assistance. The specialist will identify, research, and resolve technical problems through assigned help desk tickets, documenting and tracking issues for timely resolution. Communication with the CIO regarding plans and progress on issues is essential. The role also involves assisting with computer network configuration, deployment of multi-vendor hardware and software, and repairing/replacing hardware as needed. Additionally, the specialist will support the CIO with other IT issues as requested.
Requirements
- 3+ years of related experience including experience in basic networking and PC maintenance/repair required.
- Must possess interpersonal skills, using tact, patience and courtesy.
- Must possess the ability to complete multiple simultaneous projects in a timely manner.
- Must be able to analyze situations accurately and adopt an effective course of action.
- Must be able to create/maintain records and prepare reports.
- Must possess working knowledge of computers, computer operating systems, MS Office software, Active Directory, Group Policy, Windows Domain Controllers, Member Servers, Firewalls, switches and LAN/WAN connections.
- Must possess good verbal and written communication skills.
- Must possess good organizational and planning skills.
- Must possess ability to perform detailed tasks with accuracy.
- Must possess the ability to learn applications in use.
- Must possess ability to work efficiently with minimal supervision.
- Must possess knowledge of standard office equipment including computer, fax machine, scanner, printer and copy machine.
Nice To Haves
- Bachelor’s degree in computer science or related technical field preferred (Experience may be a substitute for degree).
Responsibilities
- Works, updates, resolves and closes assigned help desk tickets in an efficient manner.
- Accomplishes operations & organizational mission by completing related results as needed.
- Identifies & repairs operating systems with security issues, such as OS, Office and other software updates, malware and/or viruses.
- Provides hands on support by traveling to branches as needed to service, repair and install network equipment.
- Maintains and troubleshoots user systems remotely.
- Responsible for security and troubleshooting mobile devices.
- Installs and troubleshoots computer setups, printers/copiers/scanners.
- Assists in installing packaged software systems and applications.
- Updates job current knowledge of technological advances by participating in educational opportunities, such as conferences, workshops or reading professional publications.
- Ensures that own work as well the financial institution is in compliance with applicable regulations directly or through subordinates.
- All other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
