Video Evidence Coordinator

MARTA • Atlanta, GA

3d

About The Position

Performs administrative, analytical, and paraprofessional duties in support of the Office of Risk Management. Coordinates the collection, tracking, review, and preservation of video evidence used to support bodily injury, property damage, employee injury, and other claims. Provides administrative support such as correspondence, scheduling, budget tracking, payment processing, report preparation, database maintenance, and customer service. Coordinates with MARTA Police, Risk Management, Legal, and other internal stakeholders, and supports special projects and related operational activities.

The position is posted until a viable pool of candidates has been established. The selection process may include practical demonstrations, written communications, oral interviews, and/or competency assessments related to the job.

Requirements

• Minimum three to four years of progressively responsible administrative experience, including data entry, reporting, recordkeeping, and program support.
• Proficiency in Microsoft Office Suite at an intermediate to advanced level.
• An associate degree in Business Administration, Criminal Justice, Risk Management, or a related field is preferred; a high school diploma or equivalent with relevant administrative experience may be considered.
• In lieu of a degree, directly related experience may be substituted on a year-for-year basis.

Nice To Haves

• Experience in claims administration, investigations, legal support, risk management, or video evidence coordination.
• Associate degree in Business Administration, Criminal Justice, Risk Management, or a related field.

Responsibilities

• Review the Video Request Dashboard in the Risk Management Information System (RMIS), Origami Risk, to identify incidents and claims requiring video evidence.
• Submit video evidence requests to the MARTA Police Video Evidence Unit and liaise with the unit to facilitate timely processing and receipt of evidence.
• Receive and process video requests for Legal Services and/or open-record requests.
• Review received video evidence for accuracy, completeness, and relevance; identify discrepancies and coordinate their resolution with appropriate stakeholders.
• Enter and maintain video evidence data in RMIS, document search results, and track video-related requests and activities.
• Prepare weekly and monthly reports, charts, and data summaries related to video evidence activity.
• Provide administrative support to the Office of Risk Management, including telephone coverage, mail processing, filing, calendaring, meeting scheduling, and document management.
• Prepare and format correspondence, reports, graphs, tables, presentations, and other documents using word-processing, spreadsheet, and presentation software.
• Maintain annual operating and capital budget information and related records using automated spreadsheets and other systems.
• Maintain confidential databases, records, and reports, ensuring the accuracy and security of sensitive information.
• Maintain executive calendars and coordinate logistics for meetings, planning sessions, and employee performance evaluation activities.
• Receive and coordinate customer complaints not processed through Customer Service; route matters to appropriate personnel and maintain related tracking and reporting.
• Communicate with employees and stakeholders at all levels of the Authority and serve as a primary administrative and video evidence coordination contact.
• Participate in special projects and provide Transit Ambassador support and other operational assistance as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: Associate degree