Video Call Center Representative - I-9 Team

Vertical Screen/Fieldprint • Warminster, PA

1d • Onsite

About The Position

Vertical Screen is a leading applicant screening firm that helps companies hire with confidence through its family of companies: Business Information Group, Certiphi Screening, Truescreen, and Fieldprint. They are known for building smart technology that delivers fast, accurate results and for their team of kind, collaborative professionals. The I-9 Document Witness, also known as a Video Call Center Representative, serves as a subject matter expert on Form I-9 completion within the i9Success team. This is an in-office position located in Warminster, PA, with a pay rate of $16.00 per hour for an 8am-4pm, Monday-Friday shift.

Requirements

• Excellent time management and organziational skills.
• Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
• Attention to detail and reliability to complete tasks in an efficient and accurate manner.
• Elevated communication skills orally and in writing, as well as the ability to empathize with others.
• Ability to uphold professional manners while at work.
• Must have strong telephone skills.
• Must be able to maintain confidential information and follow procedures for work processing.
• Must be able to manage multiple tasks or projects during a scheduled work period.

Nice To Haves

• Bilingual in Spanish preferred.
• College degree preferred.

Responsibilities

• Works within our i9Success product.
• Completes Forms I-9 and handles applicant contact during workflow.
• Responsible for handling incoming e-mails, calls, chats.
• Investigates issues to determine the proper resolution.
• Works with subjects to process and complete Form I-9.
• Maintaining knowledge base: Staying updated on product knowledge and company policies to provide accurate and up-to-date information.
• Meeting performance targets: Achieving individual and team goals set by the organization.
• Identifying escalation: Understanding the appropriate conversation details to escalate support to the appropriate internal staff member, when applicable.

Benefits

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees