Video Banker

TEN Credit Union • Nashville, TN

11d • Onsite

About The Position

TEN Credit Union is hiring a service-driven Video Banker for its Operations Team in Nashville. The Video Banker serves as a trusted financial resource, connecting with members through video banking, phone, chat, secure messaging, email, and other digital channels. The role provides personalized financial solutions, supports members’ financial goals, and delivers friendly, people-first service without a traditional teller line.

This position includes responding to account and digital banking needs, opening accounts, and processing consumer loan applications from start to finish. The Video Banker interviews members, gathers documentation, makes lending decisions within established authority limits, funds and closes loans, and discusses alternative solutions when applications are declined. The role also identifies opportunities to recommend relevant products and services and maintains compliance with applicable regulations, policies, and procedures.

The role is based at the Main Branch and is listed as full-time and on-site. The schedule is Monday through Thursday, 8:00 AM–5:00 PM, and Friday, 8:00 AM–6:00 PM. Starting pay is $24.00 per hour. The position is open to local Tennessee candidates only.

Requirements

• High school diploma or equivalent.
• Minimum two years of experience in a bank, credit union, or financial institution.
• Sales and relationship-building skills.
• Typing speed of at least 40 WPM with 95% accuracy.
• Working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Strong communication and relationship-building skills.
• Passion for helping people and delivering outstanding service.
• Ability to learn and adapt to new technology quickly.
• Excellent attention to detail and accuracy.
• Strong organizational and multitasking skills.
• Knowledge of financial products, services, and consumer lending principles.
• Ability to lift up to 25 pounds.
• Ability to sit or stand for extended periods.
• Ability to use a computer and multiple monitors for prolonged periods.
• Local Tennessee candidates only.

Nice To Haves

• Experience opening new accounts.
• Consumer lending experience.
• Experience working in a member-focused contact center or digital banking environment.

Responsibilities

• Deliver service through video banking, phone, chat, secure messaging, and email.
• Assist members with account questions, transactions, and digital banking solutions.
• Open new accounts and recommend products that meet member needs.
• Process account maintenance requests, closures, stop payments, ACH inquiries, and Regulation E disputes.
• Help members regain account access through password resets and online banking support.
• Interview members and process consumer loan applications from start to finish.
• Gather documentation, make lending decisions within authority limits, fund loans, and complete closings.
• Counsel members on lending options and discuss alternative solutions when applications are declined.
• Identify opportunities to cross-sell products and services that support members’ financial well-being.
• Maintain compliance with applicable regulations, policies, and procedures.

Benefits

• Employer-paid medical, dental, and vision insurance.
• 401(k) Defined Contribution Plan with a 7% employer match.
• Eleven paid holidays each year.
• Paid time off.
• Professional growth and development opportunities.
• Supportive team environment that values employee contributions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED