Video Banker

TEN Credit Union • Nashville, TN

13d • Onsite

About The Position

TEN Credit Union is seeking a service-driven Video Banker to join its Operations Team in Nashville. The role connects with members through video banking, phone, chat, secure messaging, email, and other digital channels, providing personalized financial solutions and relationship-focused service. It involves assisting members with accounts and digital banking, opening accounts, processing consumer loan applications, making lending decisions within authority limits, and supporting members’ financial goals. The position is full-time and on-site at the Main Branch. The schedule is Monday through Thursday, 8:00 AM–5:00 PM, and Friday, 8:00 AM–6:00 PM. Starting pay is $24.00 per hour. The position is open to local Tennessee candidates only.

Requirements

• High school diploma or equivalent.
• At least two years of experience in a bank, credit union, or financial institution.
• Sales and relationship-building skills.
• Typing speed of at least 40 WPM with 95% accuracy.
• Working knowledge of Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
• Strong communication and relationship-building skills.
• Passion for helping people and delivering outstanding service.
• Ability to learn and adapt to new technology quickly.
• Excellent attention to detail and accuracy.
• Strong organizational and multitasking skills.
• Knowledge of financial products, services, and consumer lending principles.

Nice To Haves

• Experience opening new accounts.
• Consumer lending experience.
• Experience working in a member-focused contact center or digital banking environment.

Responsibilities

• Deliver exceptional service through video banking, phone, chat, secure messaging, and email.
• Assist members with account questions, transactions, and digital banking solutions.
• Open new accounts and recommend products that meet member needs.
• Process account maintenance requests, closures, stop payments, ACH inquiries, and Regulation E disputes.
• Help members regain account access through password resets and online banking support.
• Interview members and process consumer loan applications from start to finish.
• Gather documentation, make lending decisions within authority limits, fund loans, and complete closings.
• Counsel members on lending options and discuss alternative solutions when applications are declined.
• Identify opportunities to cross-sell products and services that support members’ financial well-being.
• Maintain compliance with applicable regulations, policies, and procedures.

Benefits

• Employer-paid medical, dental, and vision insurance.
• 401(k) Defined Contribution Plan with a 7% employer match.
• Eleven paid holidays each year.
• Paid time off.
• Professional growth and development opportunities.
• Supportive team environment that values employee contributions.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED