Victim Services Relief Support Worker

Salal Sexual Violence Support Centre•Vancouver, BC

8d•Hybrid

About The Position

The Victim Service Relief Support Worker will provide sexual assault response services to survivors of sexual assault from a feminist anti-oppression, intersectional, anti-colonial perspective. Services will include emotional support, practical assistance, advocacy, accompaniment, information and referrals to survivors of sexual assault. The Victim Service Relief Support Worker will work closely with the Victim Services team and the Victim Service Medical Support Worker to provide communication regarding afterhours accompaniments to ensure survivors receive appropriate wrap around care after being seen in hospital. They additionally may pick-up day-time shifts to answer the crisis line and/or Salal Sexual Violence Support Centre connect.

Requirements

Post-secondary diploma (2-3 years) in a relevant field (e.g. Women’s/Gender Studies, Psychology, Sociology, Criminology), or equivalent combination of experience and education
Minimum of 6 months of recent related experience
Ability to support survivors across Provincial and Territorial jurisdictions
Willing to take all relevant training for Victim Services provided by Salal Sexual Violence Support Centre
Experience using a feminist, anti-oppression, intersectional, decolonizing approach in providing direct services to Two-Spirit, trans, non-binary and women survivors of sexualized violence
Demonstrated success in working effectively with individuals from diverse backgrounds (e.g. cultural, religious, age, sexual orientation, etc.)
Satisfactory completion of a criminal record check with vulnerable populations
Committed to the ongoing development of feminist, anti-oppressive, decolonizing practice
Knowledge of the social, emotional, health, and justice-related issues encountered by Vancouver/Lower Mainland women, Trans, Gender Diverse, and Two-Spirit survivors
Able to take initiative and work independently with minimal supervision
Able to identify problems and demonstrate resourcefulness and creativity in solving them
Able to set goals, create and implement action plans, monitor progress towards goals and the process and results
Able to work under pressure and multi-task ensuring deadlines and objectives are met
Strong communicator (both verbal and written)
Computer literate with strong organization skills
Recognizes the risks and vulnerabilities associated with front-line work and takes responsibility for their own mental and physical health through an ongoing commitment to personal and professional development
Champions positive working relationships with a diverse set of colleagues, volunteers and external stakeholders
Strong listening skills: able to follow direction and encourages open exchange of information and ideas using appropriate communication
Promotes and contributes to a respectful, open and honest work environment

Nice To Haves

Previous experience in the anti-violence sector is an asset

Responsibilities

Listen and interpret needs in order to provide emotional support, crisis response, safety planning, and required information for survivors receiving hospital accompaniment services, crisis line callers and other program clients, in accordance program standards and practices
Conduct client intakes (e.g. obtain demographic information, provide information regarding victim service worker’s role, services offered by the organization and explaining issues related to confidentiality)
During office hours answer agency Nationwide crisis line and/or Salal Sexual Violence Support Centre connect, provide support to program staff on projects and attend any hospital calls that come in
Provide accompaniment and support at Vancouver General Hospital and UBC Urgent Care for survivors who are receiving medical services with the SAS
Provide support services and orientation/information in preparation for court processes and trial procedures
Provide support, as needed, to survivors in exercising their rights to report or not report to police. May involve supporting survivors through video interviews at Vancouver Police stations
Provide after-hours, on-call hospital accompaniment back up, as scheduled, in each four-to-six-week period to Vancouver General Hospital Sexual Assault Service. These accompaniments occur outside of regular office hours
Must attend at Hospital within 30 minutes of receiving request
Provide services in accordance with Salal Sexual Violence Support Centre’s policies/procedures and guidelines for the delivery of services
Liaise with and provide referrals to applicable community agencies
Work cooperatively and collaboratively with the Victim Services Medical Support Worker, Victim Services Coordinator and Manager, Victim Services & Volunteer Programs ensure quality service delivery
Consult and liaise with community service agencies to develop community relationships and maintain up-to-date information on available resources
Work effectively with other community agencies (e.g. medical staff and criminal justice system personnel)
Participate in making Salal Sexual Violence Support Centre’s internal culture and services more affirming and inclusive for all marginalized genders
Attend all required Salal Sexual Violence Support Centre team meetings (e.g. staff meetings, individual supervision, trainings)
Regularly participate in supervision with Victim Services Medical Support Worker, Victim Services Coordinator and/or Manager Victim Services & Volunteer Programs
Attend Clinical Supervision after hospital accompaniments
Participate in yearly performance appraisal
Adhere to all Salal Sexual Violence Support Centre policies and procedures
Ensure responsible use of Salal Sexual Violence Support Centre resources
Perform other related duties as required by the Manager, Victim Services & Volunteer Programs