Victim Services Caseworker

International Rescue Committee•Tucson, AZ

6d•Hybrid

About The Position

The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future. Job Overview: The primary role of the Victim Services Caseworker is to provide comprehensive, victim-centered case management services for victims of crime. Responsibilities will include completing eligibility screening and enrollment paperwork, educating about community services, resources, and legal rights, and helping problem solve barriers to access. This position is also responsible for assisting with programmatic and administrative tasks including case notes, case file management, and data collection.

Requirements

Undergraduate degree in Human Services or similar field strongly preferred; comparable related work experience may be substituted.
2+ years of related work experience; 1-year minimum working with victims of crime or other vulnerable populations.
Case management and/or victims assistance experience preferred
Excellent written and spoken English skills
Strong organizational skills and detail-oriented
Excellent writing and analytical skills
Public Speaking and/or presentation experience preferred
Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment
Computer literacy, data base experience preferred
Ability to work independently and be a flexible team player
Fluency in written and spoken English, bilingual ability preferred in Dari, Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona. Cross-cultural understanding and strong communication skills, both written and verbal.
Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Nice To Haves

Comparable related work experience may be substituted for an undergraduate degree.
Case management and/or victims assistance experience
Public Speaking and/or presentation experience
Computer literacy, data base experience
Bilingual ability preferred in Dari, Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.

Responsibilities

Provide comprehensive case management services, including assisting with accessing community resources through local partners, making appropriate referrals to legal providers, and help identify and arrange social activities in-line with service plans
Provide crisis intervention to victims and their family members suffering from crime related trauma (through provision of information on victimization, crime prevention, victim’s legal rights and protections, criminal justice process; providing emotional support to victims; safety planning; assistance with compensation applications; interventions with creditors, landlords and employers; creation and monitoring of client service plan and self-sufficiency matrix and on-going tracking)
Complete eligibility screenings for all referrals and enrollment paperwork for all eligible program participants
Assessing and evaluating the needs of victims while providing appropriate services and maintaining appropriate documentation
Build and maintain relationships with various local, state, and federal stakeholders including law enforcement agencies
Develop strategies to further assist in the identification and referral of victims of crime in Arizona
Ensure acute needs are met in a timely and client-centered manner for each program participant
Provide assistance with the development and implementation of all outreach and training activities to ensure program outcomes and activities are met
Track program activities, compile data and draft reports as required by donor and agency specifications
Participate in all program meetings, staff development activities and generally be an engaged team member
Comply with all policies, procedures and protocols of the agency
Other duties as assigned

Benefits

10 paid sick leave
10 U.S. holidays
20-25 generous paid time off based on role and tenure
medical insurance starting at $163/month
dental starting at $6.50/month
vision starting at $5/month
flexible spending accounts (healthcare, dependent care, and commuter)
a 403(b) retirement savings plan with employer match (immediate vesting)
a non-elective employer contribution based on age and years of service (3-year vesting)
disability and life insurance
an Employee Assistance Program (EAP) offering confidential counseling and support services for employees and their families.