Victim Services Navigator (Relief)

The Government of Nova Scotia • Kentville, NS

7d • CA$39 - CA$47 • Onsite

About The Position

The Justice Supports and Services Division of the Department of Justice consists of three programs: each providing Nova Scotians access to critical programming and support. The Maintenance Enforcement Program helps to facilitate the payment of court-ordered child and spousal support; the NS Restorative Justice Program provides opportunities for those harmed by crime, the person who caused the harm and the communities affected to communicate (directly or indirectly) about the causes, circumstances, and impact of that crime, and to address their related needs. Victim Services offers support to victims of crime as their case moves through the justice system. Within Victim Services we offer a range of services to help victims of crime, promote victims’ rights and interests and advise government on issues relating to victims of crime; and work with justice partners and the community to develop policies and programs that address the needs of crime victims. We can help provide the victim, spouse, or relative, with information, support and assistance as their case moves through the criminal justice system. When criminal charges are laid, victims and family members can contact us directly for help. We provide the following programs: Provincial Victim Services Program, Child Victim/Witness Program, Criminal Injuries Counselling Program, Victim Impact Statement Program, Restitution Program and the Sexual Offense Legal Representation Program.

Requirements

• Bachelor’s degree (typically in the Social Sciences) and three years of related experience.
• Experience in client assessment and interviewing techniques.
• Experience with case management.
• Computer skills.
• Knowledge of the criminal justice system and community resources.
• Knowledge of the Victims’ Rights and Services Act.
• Knowledge of the Criminal Code of Canada.
• Knowledge of the Canadian Victims Bill of Rights.
• Excellent oral and written communication skills.
• Good organizational ability.
• Strong interpersonal skills.
• Ability to work as part of a team.
• Demonstrate empathy, warmth and tact.
• In-depth understanding of human dynamics and the effects of victimization.
• Sound judgment.
• Ability to work with self-confidence and decisiveness.
• Access to reliable transportation.
• An equivalent combination of education, training and experience will be considered.
• Related experience includes (but is not limited to) providing client services in the community.

Nice To Haves

• Ability to speak French

Responsibilities

• Maintain a caseload of highly sensitive files and provide support to help meet clients' needs and provide referrals to specialists as needed.
• Ensure clients are provided information regarding the criminal justice system/process and assist in submitting documents.
• Liaise with Crown, Police, Correctional Services and community organizations in the development, delivery, coordination, and enhancement of services.
• Ensure the confidentiality of client information is maintained and that it is accurately entered into the Victim Services case management system.
• Utilize a bring forward system to monitor and action time sensitive files.
• Deliver the Provincial Victim Services Program, in accordance with the rights of victims of crime as outlined in the Victim’s Rights and Services Act, the Criminal Code of Canada and the victim-related provisions of other federal and provincial statutes, including the Victim Bill of Rights.
• Provide information and support services directly to victims of crime.
• Act as a liaison between the victim and justice personnel such as police and Crown Attorneys.
• Conduct Court preparation sessions.
• Provide Court accompaniment.
• Assist victims to access Criminal Injuries Counselling or to prepare and submit Victim Impact Statements to the Court.
• Identify and analyze trends and common concerns of victims.
• Employ a variety of strategies to meet victim needs.

Benefits

• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career.
• Engaging workplace. Our employees feel valued, respected, connected, and tuned in.
• Forward-thinking policies and strategies.
• Countless career paths.

What This Job Offers

• Career Level: Mid Level