Victim Services Caseworker

International Rescue Committee•Phoenix, AZ

1d•Hybrid

About The Position

The primary role of the Victim Services Caseworker is to provide comprehensive, victim-centered case management services for victims of crime. Responsibilities will include completing eligibility screening and enrollment paperwork, developing service plans, educating about community services, resources, and legal rights, and helping problem solve barriers to access. This position is also responsible for assisting with programmatic and administrative tasks including case notes, case file management, and data collection.

Requirements

Undergraduate degree in Human Services or similar field strongly preferred; comparable related work experience may be substituted.
2+ years of related work experience; 1-year minimum working with victims of crime or other vulnerable populations.
Case management and/or victims assistance experience preferred
Excellent written and spoken English skills
Strong organizational skills and detail-oriented
Excellent writing and analytical skills
Public Speaking and/or presentation experience preferred
Ability to effectively communicate and work as a team member with collaborative partners, the community, and clients in a cross-cultural, multi-disciplinary environment
Computer literacy, data base experience preferred
Ability to work independently and be a flexible team player
Fluency in written and spoken English, bilingual ability preferred in Dari, Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.
Cross-cultural understanding and strong communication skills, both written and verbal.
Must have a valid driver’s license, active insurance policy, access to reliable transportation and the ability to travel regularly throughout the service delivery area.
In accordance with Arizona State Law, must possess or be eligible to receive a fingerprint clearance card.

Nice To Haves

bilingual ability preferred in Dari, Spanish, Swahili, Kinyarwanda, Arabic, French or other refugee/immigrant language used in Arizona.

Responsibilities

Provide comprehensive case management services, including assisting with accessing community resources through local partners, making appropriate referrals to legal providers, and help identify and arrange social activities in-line with service plans
Provide crisis intervention to victims and their family members suffering from crime related trauma (through provision of information on victimization, crime prevention, victim’s legal rights and protections, criminal justice process; providing emotional support to victims; safety planning; assistance with compensation applications; interventions with creditors, landlords and employers; creation and monitoring of client service plan and self-sufficiency matrix and on-going tracking)
Complete eligibility screenings for all referrals and enrollment paperwork for all eligible program participants
Assessing and evaluating the needs of victims while providing appropriate services and maintaining appropriate documentation
Build and maintain relationships with various local, state, and federal stakeholders including law enforcement agencies
Develop strategies to further assist in the identification and referral of victims of crime in Arizona
Ensure acute needs are met in a timely and client-centered manner for each program participant
Provide assistance with the development and implementation of all outreach and training activities to ensure program outcomes and activities are met
Track program activities, compile data and draft reports as required by donor and agency specifications
Participate in all program meetings, staff development activities and generally be an engaged team member
Comply with all policies, procedures and protocols of the agency
Other duties as assigned

Benefits

10 sick days
10 US holidays
20-25 paid time off days depending on role and tenure
medical insurance starting at $163 per month
dental starting at $6.50 per month
vision starting at $5 per month
FSA for healthcare and commuter costs
a 403b retirement savings plans with immediately vested matching
disability & life insurance
Employee Assistance Program which is available to our staff and their families to support counseling and care in times of crisis and mental health struggles.