Victim Services - Intensive Services Case Manager / Advocate

Mental Health Association in Orange County, NY•City of Middletown, NY

6h•Onsite

About The Position

Victim Services – Intensive Services Case Manager/ Advocate plays a vital role in supporting survivors of sexual violence while leading impactful prevention and education efforts on college campuses across Orange County. This position blends hands-on crisis intervention with empowered support to those most in need, offering an opportunity to create lasting change at both the individual and systemic levels. This is a mission-driven role ideal for someone who thrives in fast-paced environments, believes deeply in social justice, and is passionate about survivor advocacy, education, and equity.

Requirements

Bachelor’s Degree in a related field OR Associate’s Degree with at least two (2) years of relevant experience OR High School Diploma with at least four (4) years of relevant experience
Strong verbal and written communication skills, including public speaking.
Confidence facilitating educational presentations to diverse audiences.
Ability to remain calm and exercise sound judgment in crisis situations.
Highly organized, self-motivated, and capable of managing multiple priorities.
Commitment to confidentiality, professionalism, and ethical standards.
Willingness and ability to participate in on-call coverage.
Valid NYS Driver’s License and acceptable driving record.
Demonstrated understanding of—and commitment to—social justice values.

Nice To Haves

Bilingual Spanish/English strongly preferred.

Responsibilities

Provide front-line, trauma-informed advocacy and crisis intervention to primary and secondary survivors of sexual violence.
Deliver and coordinate NYS Department of Health services.
Promote a welcoming, inclusive, and equitable environment aligned with MHA’s Cultural Equity Policy and Welcome Orange initiative.
Provide compassionate, survivor-centered crisis counseling, safety planning, advocacy, and emotional support.
Conduct survivor intakes to assess eligibility, identify needs, and build individualized service plans.
Educate survivors on consent, confidentiality, medical and legal options, forensic evidence collection, survivors’ rights, and community resources.
Accompany survivors to hospitals, police departments, courts, Title IX hearings, and other critical appointments—often on short notice.
Assist survivors with NYS Office of Victim Services (OVS) compensation claims and applications.
Offer both in-person and telephone crisis intervention and short-term counseling services.
Serve as an on-call advocate up to 14 days per month, providing 24/7 emergency response.
Maintain accurate, confidential documentation, case notes, and required reports in accordance with agency policy.
Build and sustain strong partnerships with law enforcement, hospitals, the District Attorney’s Office, Child Advocacy Centers, and community organizations.
Participate in community awareness events, coalitions, task forces, and statewide meetings.
Support the Senior Sexual Assault Examiner (SAE) with compliance efforts, training coordination, and schedule management.
Maintain survivor files with care, accuracy, and confidentiality.
Complete and maintain certification as a NYS DOH Rape Crisis Counselor.
Fulfill Mandated Reporter responsibilities, reporting suspected child abuse when required.
Developing and maintaining partnerships with local hospitals, law enforcement, mental health professionals, employment specialists, District Attorney’s office, Domestic Violence and referral options, etc.
Implementing training skills to address and assess for sexual assault, dating violence, domestic violence, and stalking.
Planning and facilitating engaging training sessions, and awareness events for collaborative partners, and community members and stakeholders.
Acting as a liaison with the criminal justice system.
Creating educational materials, promotional content, and innovative prevention projects in partnership with stakeholders.
Delivering advocacy, education, and outreach through a social justice and equity-centered lens, with emphasis on gender-based violence, systemic inequality, and intersectionality.
Participate in agency committees and initiatives as assigned.
Assist with fundraisers and special events (some outside normal business hours).
Perform other duties as assigned to support the mission and evolving needs of the agency.