Victim Notification Admin Analyst (VOSS) - FBI

Chenega Corporation•Washington, DC

20d•Onsite

About The Position

Chenega Enterprise Systems & Solutions, LLC is seeking a Victim Notification Analyst to support the FBI’s Victim Outreach Support & Strategy Team (VOSS). This role will provide full-service administrative support to victim services providers (VSPs) within the Victim Services Division (VSD). The objective is to reduce the administrative burden on direct service providers, centralize data management and storage, and ensure data accuracy within FBI systems and VSD databases. The analyst will develop expertise in FBI systems, VSD databases, and the Attorney General Guidelines for Victim and Witness Assistance to support FBI VSPs in the field and at headquarters.

Requirements

Bachelor’s Degree from an accredited University.
Active Top Secret clearance.
Minimum of two (2) years of relevant experience in a professional environment.
Two (2) years of documented experience and proficiency in MS Excel and MS Suite of tools.
One (1) year documented experience using Microsoft SharePoint.
Ability to prepare and modify documents including correspondence, reports, drafts, memos and e-mails.
Experience in data analytics, prioritization of projects and strong problem-solving skills, good research skills and attention to detail.
Ability to work effectively with others and have good interpersonal skills.
Program and project management experience.
Ability to coordinate/facilitate/lead meetings & conference calls, etc. with internal and external customers.
Experience creating and giving formal presentations.
Experience and proficiency utilizing, building, and updating Microsoft SharePoint websites in a professional work environment.

Nice To Haves

Four (4) years of relevant experience in a professional environment performing similar administrative tasks can be substituted for post-secondary education.

Responsibilities

Support FBI victim services providers with administrative duties related to case management.
Interact and collaborate with FBI personnel, including Executive Management.
Provide mentorship and training to new victim notification analysts.
Offer administrative support to VSD VSPs and other headquarters VSD employees, including answering phones, preparing reports, tracking work, managing email correspondence, and maintaining schedules/calendars.
Update the Victim Notification System (VNS) Standard Operating Procedure (SOP) document.
Provide typing and word processing support for spreadsheets, memos, and correspondence.
Generate labels using mail merge and graphs/tables using graphic software.
Handle confidential subject matter.
Process incoming mail within three business days, including opening, reviewing, prioritizing, and taking action. Send mail, send/receive faxes, and make copies.
Update and maintain data, manipulate and define reports for specific tracking purposes. May lead project management.
Generate reports, evaluate data, and provide recommendations/summaries of trends for supervisor review.
Serve as the primary point of contact for clients, communicating with tact and discretion.
Develop, set up, maintain, and retrieve organizational files and records.
Stay informed about applicable laws and regulations to ensure compliance.
Confer with internal and external offices to ensure adherence to required procedures.
Analyze complex data, extract relevant information, interpret data, identify issues, propose solutions, and resolve problems.
Act as a liaison between coordinators, unit personnel, management, internal/external clients, and oversight groups, potentially requiring in-person meetings or site visits.
Assist in testing new or modified systems for functionality and business processes, preparing recommendations.
Provide system training as needed and develop a training SOP with the VNS-Coordinator.