Victim Advocate (Volunteer)

Creator Accountability Network•Philadelphia, PA

2d•Remote

About The Position

The Victim Advocate is a volunteer role supporting individuals involved in the Creator Accountability Network’s reporting, investigation, and restorative accountability processes. Advocates may work with reporters or creators to help participants understand CAN’s processes, access appropriate resources, and have their needs and rights considered throughout the process. The role calls for empathy, discretion, sound judgment, and the ability to support people through sensitive and potentially difficult circumstances. Victim Advocates are part of CAN’s broader program team and participate in ongoing training and team coordination. The role is remote, with flexible location and hours, and requires an approximately four-hour weekly commitment. Advocates participate in scheduled hotline coverage and biweekly team meetings of approximately one hour.

Requirements

Strong interpersonal skills, empathy, and the ability to support people in sensitive situations.
Understanding of trauma-informed and victim-centered approaches.
Interest in or understanding of restorative justice and accountability practices.
Ability to maintain confidentiality and appropriate professional boundaries.
Comfort participating remotely in sensitive conversations and responding calmly in difficult situations.
Ability to participate in scheduled hotline coverage and biweekly team meetings.
Reliable communication and follow-through.
Mobile phone and ability to log into a shared VoIP account.
Availability for an approximately four-hour weekly commitment.

Nice To Haves

Current NACP certification at provisional level or higher (preferred).

Responsibilities

Provide emotional support and assistance to reporters throughout CAN’s process.
Provide emotional support and assistance to creators participating in investigations and mediation.
Accompany reporters or creators to virtual investigation and mediation meetings when requested.
Participate in scheduled on-call coverage for CAN’s reporting hotline and take calls in a quiet, private setting when needed.
Connect reporters with appropriate resources for healing and community support, including CAN resources and reputable external organizations.
Advocate for the needs and rights of reporters and creators during investigations, mediations, and related interactions.
Help reporters and creators understand CAN’s restorative justice process and support them during investigation interviews and/or mediation.
Obtain and maintain required NACP certification through continuing education, with financial support from CAN.
Attend biweekly Victim Advocate team meetings for case coordination, team discussion, and ongoing training.