Global Banking & Markets - Private - Transaction Banking Client Service - Dallas - Vice President

Goldman Sachs•Dallas, TX

4d•Onsite

About The Position

The Transaction Banking Operations team is part of Transaction Banking within the Platform Solutions Division. This team is responsible for building, developing, and supporting Goldman Sachs’ Transaction Banking offering, which provides a range of treasury and cash management products to corporate clients. Transaction Banking Operations ensures essential risk management and controls architecture to protect the firm's assets and reputation. For every new product launched and trade executed, Operations develops and manages the processes and controls that enable business flow. This role specifically seeks a motivated individual to manage and oversee the local Client Services function and team, supporting the full range of Transaction Banking products including Deposits, Escrow, Virtual Integrated Accounts, and Global Payments capabilities. The candidate will partner with Product, Digital, Sales, and Engineering to develop next-generation Transaction Banking capabilities, manage strategic clients through onboarding, adhere to controls for regulatory compliance, and ensure an exceptional client experience.

Requirements

Bachelor’s degree with 4+ years of professional and relevant experience
Experience with Client Service in Transaction Banking, Payment Processing or FX Middle Office
Strong Interpersonal skills and Leadership skills
Proficient with key principles of client support and risk management
Good understanding of either the FX business including FX Payments or of International Payment Servicing or Transaction Banking Account Management
Experience in delivering client service excellence
Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
Excellent communication skills (written and verbal)

Nice To Haves

Leadership and Coaching skills
Ability to effectively manage Global Stakeholders
Candidate must be proactive, enthusiastic and team oriented
Ability to remain composed under pressure
Ability to prioritize and make decisions in a fast-paced environment
Accuracy and attention to detail
Strong written and verbal communication skills
Adapt to new changes and new challenges
Strong analytical skills
Well-developed organizational skills

Responsibilities

Manage the Client Service experience as part of the Global Transaction Banking Operations team, delivering client service excellence as we build, launch, deliver and evolve a suite Transaction Banking products for our Corporate Clients.
Be client service, control, and solution orientated as we roll out a significant program of new and enhanced functionality in support of our offering.
Support our Client Service functions globally and help, develop, monitor and manage the client service architecture that allows us to deliver this growing suite of Transaction Banking Services.
Understand and support the Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients.
Develop and implement best practice to enable efficient movement of International Payments and the flows, payment schemes and the processes surrounding them.
Work with internal teams, strategic partners and clients to manage a range of queries related to payments, accounts, account management, client on-boarding, client issue resolution, payment repairs, firm/customer funding flows and FX unwinds.