Global Banking & Markets - Private Dept - Transaction Banking Operations Client Service - Dallas - Vice President

Goldman Sachs•Dallas, TX

3d•Onsite

About The Position

Transaction Banking Operations is part of Transaction Banking within the Investment Banking Division. We are responsible for building, developing and supporting Goldman Sachs’ Transaction Banking offering that is delivering a range of treasury and cash management products to our corporate client base. Transaction Banking Operations provide essential risk management and controls architecture to preserve and enhance the firm's assets and reputation. For every new product launched and every trade executed, it is Operations that develops and manages the processes and controls that enable business flow. We are seeking to recruit an individual to manage and have primary oversight of the local Client Services function. The group provides support for the full Transaction Banking product offerings including Deposits, Escrow, Virtual Integrated Accounts, and Global Payments capabilities. The candidate will have prior experience managing Client Service teams supporting Transaction Banking Payment Services or FX Transaction Flows with a strong focus on delivering client service excellence coupled with risk management within a new evolving team. The ideal candidate will be integral to delivering for our clients every day while also partnering with Product, Digital, Sales, and Engineering to build out the next generation capabilities in Transaction Banking. Key responsibilities will include managing strategic clients end-to-end as part of the onboarding process, adhering to key controls to meet jurisdictional regulatory requirements, focusing on meeting and exceeding client deadlines and expectations – ensuring an exceptional client experience while contributing to a highly motivated team.

Requirements

Bachelor’s degree with 4+ years of professional and relevant experience
Experience with Client Service in Transaction Banking, Payment Processing or FX Middle Office
Strong Interpersonal skills and Leadership skills
Proficient with key principles of client support and risk management
Good understanding of either the FX business including FX Payments or of International Payment Servicing or Transaction Banking Account Management
Excellent Experience in delivering client service
Proven analytical skills, problem solving ability, and a control mentality paired with meticulous attention to detail
Excellent communication skills (written and verbal)

Nice To Haves

Leadership and Coaching skills
Ability to effectively manage Global Stakeholders
Candidate must be proactive, enthusiastic and team oriented
Ability to remain composed under pressure
Ability to prioritize and make decisions in a fast-paced environment
Accuracy and attention to detail
Strong written and verbal communication skills
Adapt to new changes and new challenges
Strong analytical skills
Well-developed organizational skills

Responsibilities

Manage the Client Service experience as part of the Global Transaction Banking Operations team, delivering client service excellence as we build, launch, deliver and evolve a suite of new Transaction Banking products for our Corporate Clients.
Be client service, control and solution orientated as we roll out a significant program of new and enhanced functionality in support of our offering.
Support our new Client Service functions globally and help establish, develop, monitor and manage the client service architecture that allows us to deliver this growing suite of Transaction Banking Services.
Understand and support the FX Payment Flows and liquidity sourcing that are a key component in delivering our Global Payment offering to our clients. Develop and implement best practice to enable efficient movement of International Payments and the flows, payment schemes and the processes surrounding them.
Work with internal teams, strategic partners and clients to manage a range of queries related to payments, accounts, account management, client on-boarding, client issue resolution, payment repairs, firm/customer funding flows and FX unwinds.